Administer Email Format in Order Management

Set up the format that Order Management uses when it sends an email message.

The Order Entry Specialist can click Actions > Create Document > Send Email from the sales order header to send order details through an email message. Order Management sends order details in a PDF (Portable Document Format) file that it attaches to the email.

Here's the predefined format that Order Management uses.

Note

• Use Oracle Analytics Publisher to modify format, such as add your company name and logo, or modify the template message text.

• Use the From Address for Email Messages parameter to specify the value that Order Management displays in the email From address. For details, see Manage Order Management Parameters.

In this example, modify the email template that Order Management uses for a status update.

1. Go to the Reports and Analytics work area.

   For details, see Overview of Transactional Business Intelligence.

2. On the Reports and Analytics page, click All Folders > Shared Folders.

3. Click Supply Chain Management > Order Management > Fulfillment Alerts.

   Notice that the work area displays several templates, such as Hold Notification, Sales Order Line Status Update, and Sales Order Status Update Notification.

4. Click Sales Order Status Update Notification.

5. On the Fulfillment Alerts page, click Actions > Edit Report.

6. Under SalesOrderStatusUpdateNotificationLayout, click Edit.

7. Modify the layout and save.