Overview of BPM Workflow-based Approvals

With Business Process Management workflow, you can configure customer program approval rules, manual adjustment approval rules for customer programs, and customer claim approval rules that the application uses to process and route approvals to designated approvers.

Approvers receive notifications to take action on customer programs, manual adjustments for customer programs, or customer claims.

Use the approval rules to:

• Automate your approval business process
• Improve business rules flexibility through:
  • Serial and parallel routing
  • Escalation
• Facilitate approver actions to:
  • Request for additional information, Approve, Reject
  • Reassignment
• Improve auditability with:
  • Approval history

You can configure notifications to:

• Control when to send notifications to users involved with the task

• Disable or enable in-app or email notifications, or both