Set Up Email Notifications for Candidate SMS Replies

Here are the prerequisites and steps to set up email notifications when candidates send SMS replies:

Before you start

Ensure that you've set up two-way SMS communications.

Consider the following info while setting up email notifications:

• You must use a business phone number that supports two-way messaging and not use a short code number.
• This feature currently works with Twilio and Syniverse providers only.
• It’s recommended to set the default value in the profile option ORA_IRC_2_WAY_SMS_LAST_SYNC_TIME as five days. Note that for Twilio, if you add more than 400 days, it will default to 400 days.

Here's what to do

1. Configure Webhook in the service provider's account.
2. Configure settings for email notifications.