You need to add and activate a messaging provider account that can be used for
WhatsApp communications. It's also required to have a WhatsApp Business Account (WABA) set
up on the messaging service provider platform. This business account could be procured
through the messaging service provider or directly from Meta.
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In the Setup and Maintenance work area, go to:
- Offering: Recruiting and Candidate
Experience
- Functional Area: Recruiting and Candidate Experience
Management
- Task: Recruiting Messaging Configuration
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In the WhatsApp Messaging Providers section, click Add.
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Enter a name and description.
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In the Provider list, the name of the messaging provider
is preselected, as Syniverse is the only provider supported for now.
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Enter info related to the messaging provider account in the remaining sections.
For more information, see the document Adding a WhatsApp Messaging Provider
on My Oracle Support (Document ID 3101136.1).
Note: For processing outbound messages, the messaging
provider's API is expected to return the response in JSON format. To ensure
smooth processing of these messages, we recommend that you include the
Accept header in the Headers section and specify its value as
application/json.
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Click Save and Close.
What to do next
Test the outbound WhatsApp message.