1. How do I set up candidate messaging?
  2. Test Outbound WhatsApp Message

Test Outbound WhatsApp Message

You need to test the WhatsApp messaging provider account to make sure that the configuration is properly done. This step is done to ensure that messages to candidates are sent successfully.

  1. In the Setup and Maintenance work area, go to:
    • Offering: Recruiting and Candidate Experience
    • Functional Area: Recruiting and Candidate Experience Management
    • Task: Recruiting Messaging Configuration
  2. In the WhatsApp Messaging Providers section, click the name of the active account.
  3. Click Test Outbound Message.
  4. Send a test WhatsApp message from your phone number (or any recipient’s phone number) to the provider number that’s shown on the page. If the message fails to be sent on WhatsApp, it could be due to an issue with your internet connection, the WhatsApp messaging service, or the messaging provider’s service. Complete the steps below within 24 hours of completing this step.
  5. Select the checkbox, I’ve sent a test message to the provider’s number.
  6. In the Phone Number field, enter your phone number or the same recipient’s phone number that you used for sending the test message in step 4. If the phone numbers are different, the message will fail to be sent from the messaging provider to WhatsApp.
  7. In the WhatsApp Message field, enter another test message and click Send. If it’s sent successfully, the recipient’s phone number will receive this test message. You can also confirm this by checking the request and response details in the Sent Message Info section. A status code of 200 in the Response Details section indicates that the message is successfully sent to the messaging provider. Any other status code indicates a failed message.
    Note: If the phone number used in step 4 is different from the phone number used in step 6, you’ll still see a status code of 200. However, if you check the status of the response ID number in the messaging provider's developer’s console, you’ll see that the message has failed because the messaging provider wasn’t able to send the message to the recipient’s phone number.
  8. Go back to the WhatsApp Messaging Providers list, and set the status of the account you added to Active.
    Note: Only one account can be active at a time. You can delete and deactivate other accounts as required.