Setting limits for outbound WhatsApp messages is useful to limit the volume of
outbound WhatsApp messages sent using third-party services like Syniverse. It also helps
limit the cost of usage-based service because these messages are sent using a WhatsApp
business account.
Before you start
- You need to have a WhatsApp messaging provider account in Active status.
- You also need to set limits for outbound WhatsApp messages sent from
Recruiting.
Here's what to do
-
In the Setup and Maintenance work area, go to:
- Offering: Recruiting and Candidate Experience
- Functional Area: Recruiting and Candidate Experience Management
- Task: Recruiting Messaging Configuration
-
In the Limit for SMS and WhatsApp Messages section, select
Edit.
-
Configure all these options in the WhatsApp Limits column:
- Maximum number of messages that can be sent in a
day: This defines the total number of WhatsApp messages that
can be sent from Recruiting in a day across all candidates by different
hiring team members. This is called the system hard limit. All WhatsApp
messages that are sent after this limit is reached are blocked for that day.
When this limit is reached, a notification is sent to the administrator.
Blocked messages are never attempted to be sent automatically to the
candidate.
- Maximum number of messages that can be sent per candidate in
a day: This defines the number of WhatsApp messages that can
be sent to a single candidate in a day by different hiring team members.
This is also called as the candidate message limit. All WhatsApp messages
that are sent after this limit is reached are blocked for that day. Blocked
messages are never attempted to be sent automatically to the candidate.
- Number of messages that triggers a warning
notification: This defines the number of WhatsApp messages
that can be sent across Recruiting. This is called the system soft limit.
After this number is reached, a warning email is sent to the administrator.
This number should be less than the maximum limit that can be sent in a
day.
Note:
-
UTC time zone is considered when counting the limits.
- The system hard limit and candidate message limit are reset to zero at
the start of UTC day, at 00:00:00 hours. When the limits are reset, you
can send new WhatsApp messages the next day.
-
Candidates will be informed through the career site when the system
hard limit or the candidate message limit is reached for the day.
-
Recruiters can’t send messages manually when the system hard limit or
the candidate message limit is reached. If automated messages are
initiated, they go to the Blocked status.
-
Select Save.
-
On the Recruiting Messaging Configuration page, in the SMS Messaging Providers
section, select the option Enable WhatsApp
Communications.