Using the Recruiting Messaging Configuration task, you can define the list of allowed
countries that can receive WhatsApp messages. This list will be initially empty. You need to
add the countries to which you want to send messages.
If you try to send a WhatsApp message to a country that’s
not in this allowed list, it’ll be blocked. You can see the
Blocked status against the message in the list view. When you
open a blocked message, you can see the reason for the block. An error message is also
displayed to candidates on the career site when they provide a number that's not in this
allowed list.
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In the Setup and Maintenance work area, go to:
- Offering: Recruiting and Candidate Experience
- Functional Area: Recruiting and Candidate
Experience Management
- Task: Recruiting Messaging Configuration
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In the Allowed List of Countries for WhatsApp section, click
Edit.
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Click the Create icon (displayed as + ).
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Select the country from the list that appears.
Note: When you select a country that has the same country
code as another country, both countries will be added to this list. For
example, when you select United States, Canada will also be added because it
has the same country code.
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Click Save.