1. How do I set up candidate messaging?
  2. Configure Administrator Notifications for Messaging

Configure Administrator Notifications for Messaging

Set up an email address to notify administrators when:

  • SMS and WhatsApp threshold limits are reached.
  • Connection errors occur for incoming and outgoing SMS, WhatsApp, and email messages.

Connection errors can occur if:

  • The messaging provider is configured incorrectly.
  • A client certificate has expired.
  • Network or other connectivity issues prevent messages from being processed.

When the Process Recruiting Inbound Message scheduled process detects a connection error, it sends the IRC Communication Channel Error Notification alert (IRC_COMM_CHANNEL_ERRORS) to the configured email address.

  1. Go to Setup and Maintenance > Recruiting and Candidate Experience > Recruiting and Candidate Experience Management > Recruiting Messaging Configuration.
  2. Enter the email address in the Administrator Settings section.
  3. Save your changes.