Setting the URL for the HTML Customized Communications Channel

The Communication Channel Mode setting in the user's configuration profile must be set to HTML Customized.

The HTML Customized mode requires that Flash Player be set in transparent/opaque mode.

Configuration > [SmartOrg] Administration > [Users] Configuration Profiles
  1. Click on a configuration profile.
  2. Click on the Communication Channel - HTML Custom section URL setting.
  3. Click Edit.
  4. Enter a URL.
    If no content is provided or if content is invalid, the Communications channel will be displayed blank or with an error message.
  5. Click Save.
The URL is loaded in an iFrame and replaces the Communications channel section. The HTML customized URLs can be the same or can be different for each individual configuration profile.