Creating Alert Types

When users encounter roadblocks during a business process, they can create alerts identifying a problem.

You can define Alert Types for stored procedures which capture critical information and assign key personnel for issue resolution. Using Alert Types, you can analyze the types of issues that users encounter during the business cycle and make changes to prevent them in future cycles.

To create an alert type:

1. On the Home page, click Application, and then click Task Manager.
2. Click the Alert Types tab on the left.
3. Click New.
4. Enter the necessary information on the Alert Type tabs:

   • Setting Alert Type Properties

   • Specifying Alert Type Instructions

   • Selecting the Alert Type Workflow

   • Assigning Alert Type Viewers

   • Adding Questions for Alert Types

   • Applying Alert Type Attributes

   • Viewing Alert Type History