Mail Audit

This page is accessed via Business Process Automation > Power Data > Mail Management > Mail Audit.

Use this page to track and manage mail delivery issues. The Mail Audit page shows a summary including: Time Sent, Status, Subject, Context, Mail Audit Profile, From, To, and Time Resent.

Audited mail records, and which have content, are based on the combination of all active mail audit profiles.  

The status reflects whether the email was successfully sent: 

• QUOTA: blocked by a mail quota.
• SENDER: blocked by Mail Delivery, due to the From party not being registered as a mail sender. To fix this go to the Mail Senders page.
• SUPPRESSION: blocked by Mail Delivery, due to the recipients being suppressed. To fix this, go to the Mail Failures page.
• FAILURE: failed due to an invalid email address or an intermittent transport error in Mail Delivery. If transport errors persist, contact Support.
• SENT: sent out of OTM, but not necessarily delivered. Mailboxes may reject mail successfully sent. Critical emails such as tenders may be resent even in a Sent status.

Main Audit Profile is the highest ranking rule driving the audit. This can be used to identify a type of email, in addition to the Subject. 

You can also run the Resend action from the audit to resend the message.

Note: Mail is saved for 6 days before it is automatically deleted from the system.