4.8.7 Tracking Feedback

Track all feedback within a workspace on the Feedback page.

Administrators and developers can track all feedback within a workspace in Team Development. Each feedback entry tracks the application and page ID and name, user, user email, and user comments. Administrators and developers can review the feedback, assign a type, create an issue and assign a status.

• Viewing the Feedback Dashboard
  
• Viewing the Feedback Report
  
• Viewing Feedback by Filing User
  
• Viewing the Feedback Calendar
  

4.8.7.1 Viewing the Feedback Dashboard

To access the Feedback report:

1. Click the Team Development menu and select Feedback.
   The Feedback Dashboard appears.
2. Click the Report tab.
   The Feedback Dashboard appears.
3. To link from the Feedback Dashboard:
   • Open Feedback, Feedback Users, or Feedback Entries - Click the number enclosed by a circle to link to the appropriate page or report.
   • By Status, By Application, or By Filer - Lists feedback details. Click the link to view more details.
   • Summary - Summaries feedback entries. Click the number above to summary entry to link the appropriate report or page.

4.8.7.2 Viewing the Feedback Report

To access the Feedback report:

1. Click the Team Development menu and select Feedback.
   The Feedback Dashboard appears.
2. Click the Report tab.

   The Feedback Report appears.

   To customize the report, use the Actions menu in Search bar at the top of the page. Click Reset to return the report to the default view.

3. Select a number in the Feedback column.
   The View/Edit Feedback dialog appears.
4. On View/Edit Feedback:
   1. Review the user feedback.
   2. Type - Classify the feedback. Select one of the following:
      • General Comment
      • Enhancement Request
      • Bug
   3. Disposition - Select one of the following:
      • Log as Bug
      • Log as To Do
      • Log as Feature
      • Log as Issue
5. For Status, select a status of the feedback entry:
   • 0. No Status
   • 1. Acknowledged
   • 2. Additional information requested
   • 3. Open Processing Feedback
   • 4. Closed
6. To delete a feedback entry, click Delete.
7. To save your changes, click Apply Changes.

4.8.7.3 Viewing Feedback by Filing User

To view feedback by filing user:

1. Click the Team Development menu and select Feedback.
   The Feedback Dashboard appears.
2. Click the By Filing User tab.

   The By Filing User report appears.

   To customize the report, use the Actions menu in Search bar at the top of the page. Click Reset to return the report to the default view.

3. To view the feedback, click the user in Filing User column.

4.8.7.4 Viewing the Feedback Calendar

To view the Feedback Calendar:

1. Click the Team Development menu and select Feedback.
   The Feedback Dashboard appears.
2. Click the Calendar tab.
   The Calendar appears.