Exam Related Issues
1. How do I reschedule or cancel my exam?
- Sign into your MyLearn account and you will see the options to reschedule or cancel.
- You must reschedule or cancel your exam at least 24 hours prior to your exam appointment or you may lose an exam attempt.
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2. I had a technical issue during my exam (exam would not launch, was not able to check in, exam stopped in the middle, lost connectivity, Zoom crashed, etc). What should I do?
Please log a ticket.
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3. I am unable to view any available time slots for the exam.
Please log a ticket.
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4. I missed my exam, or was unable to make it. What do I do now?
If you miss your appointment time, your exam is recorded as a “No Show.” A “No Show” counts as an exam attempt. You will need to register again after purchasing the exam.
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5. To whom should I contact for Pearson VUE exam related queries?
For Pearson VUE related queries, please contact Pearson VUE customer support at PearsonVUE.
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6. My Pre-Exam System check attempts are all used up. What should I do now?
Please log a ticket.
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7. I am eligible for the delta exam, but system is asking me to take base exam?
Please log a ticket.
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8. What is the process to take Japanese and Chinese language exams for Oracle Database, Java, and MySQL at Pearson VUE?
Chinese and Japanese language exams for Oracle Database, Java, and MySQL will continue to be delivered through Pearson VUE. Vouchers can be purchased through Oracle and Pearson VUE.
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9. Who can I connect with, if I run into issues during System Diagnostics Test?
You can connect with the Support team during the Check-in process:
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Click on the Extension icon in the upper right corner of the browser
- Click on the Shield icon
- Click on Live Chat
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10. How do I ensure my system is ready for the exam?
Perform the readiness check to set up your system prior to the exam.
You can go through the guided video here.
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11. How do I provide feedback for any question?
Use the Have Feedback? option along the top corner of your screen to provide feedback. You should also log a ticket here.
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12. Can I use pen and paper or a calculator during the exam?
Pen and paper are not allowed. Instead, you can use the digital Calculator and Whiteboard from the exam control panel.
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13. What are the system requirements and supported browsers to take the exam?
Check the Exam Preparation page.
Supported browsers are only Google Chrome or Microsoft Edge.
Note: Ensure to clear your browser cache before taking the exam.
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14. Can I chat with the examiner during the exam?
Click on Exam Support on the exam control panel to chat with the examiner/proctor during the exam.
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