Connection Issues
1. I have an issue using Secure Global Desktop (SGD)
The connection to the lab environment is done via Secure Global Desktop.
Note: You must have access to ports 80 and 443 on the firewall in both directions. If you are on a company network, contact the local network administrators.
The platform offers two different client options:
- Connect with the stand-alone client (recommended) — requires administrator rights and provides full control over the remote machine.
Supported browsers: Google Chrome, Firefox, Edge, Safari - HTML5 — does not require special permissions, has limited compatibility with the back-end labs, and does not support non-English keyboards.
Supported browsers: Google Chrome, Firefox, Edge, Safari
If your issue remains unresolved (Requires Oracle Login):
2. I have an error message stating “Unable to launch or resume the application.”
Please restart the connection process and try again.
If your issue remains unresolved (Requires Oracle Login):
3. I am unable to connect to the lab environment via VNC/RDP
Try an alternate connection method: Secure Global Desktop (Desktop Client or HTML5).
If your issue remains unresolved (Requires Oracle Login):
4. I receive a connection timed out error in SGD
Clear the browser history and cache, then try connecting again.
If your issue remains unresolved (Requires Oracle Login):
5. How do I use the alternate connection method by downloading MotionPro Client?
- Go to: MotionPro - Download.
-
Download the appropriate MotionPro client for your operating system, if your installed version refuses to connect, please download and install v9.4.0.495.
- Install it, then search for the MotionPro app on your computer:
- Windows: Open the Start Menu (Windows key) and type MotionPro, then launch the app.
-
Mac: Open Spotlight (Command + Space) and type MotionPro, then launch the app.
-
Click Add Profile and fill in the fields as shown in the screenshot below. Use the credentials you received for your lab.
- Click Save.
-
Right-click the profile you just created and press Connect from the drop-down menu.
Note: For the MotionPro VPN to work, you should disconnect form any other VPN.
If your lab machine runs on the Windows platform:
- Launch Remote Desktop Protocol (RDC), input the IP address of your machine and launch the connections.
- When asked for credentials please use:
- Username for Windows machines:
administrator - Password:
Your OU connect password
- Username for Windows machines:
If your lab machine runs on the Linux platform:
- Install TigerVNC Viewer:
- Go to TigerVNC Viewer - Releases and click the binaries URL for the latest version.
- Windows: Download the appropriate
.exefor your system. - Mac: Download the
.dmg.
- Install TigerVNC Viewer and, during installation, uncheck Register as a Service and Start Service options if presented.
- Run TigerVNC Viewer. Enter the IP address of the remote machine assigned for your lab (it will be available along with the rest of your credentials) and click Connect.
- When asked for credentials please us:
- Username for Linux machines:
oracle - Password:
Your OU connect password
- Username for Linux machines:
- Follow the instructions in the Activity Guide to complete the practices.
If your issue remains unresolved (Requires Oracle Login):
6. My SGD connection is very slow. What other options do I have?
If you have admin rights on your machine please try the steps under number 5, which will guide you trough the steps of using an alternate connection method:
- TigerVNC for Linux machines
- RDP for Windows machines
If you don’t have admin rights, run the network throughput test against OU Connect (instructions are on the SGD Login Page):
- If speed test results are good and you still experience high latency, please contact support (Requires Oracle Login):