Feedback

Accessing the Feedback Settings

  1. In the left navigation panel, select the Settings menu.
  2. Select Feedback from the list.

    Feedback

    Note:

    Feedback is disabled by default, to enable, select the Enable Feedback button. Once enabled, feedback is enabled for all items in the My Content library (See Guide Level Control of Feedback below)

Feedback settings

Understanding the interface

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# Description
1

Testing | View Production settings or Production | View Testing settings

Toggle between the Testing and Production settings using the link.
2

Frequency

Controls how frequently a user will be requested to provide feedback. Range 0% (Never) to 100% (Always). If set to 50% this means there is a 50% probability that feedback will be requested from the user.

Key considerations:

Guided Learning runs several checks before displaying the request for feedback to the user, they are:

  • OGL will never request feedback twice for the same guide, from the same user
  • A request for feedback will only be displayed if more than 10 minutes have passed since the last time the user saw a request for feedback. That means if the user has provided feedback for Guide A, then they will see the request for Guide B only if 10 minutes have elapsed since they saw the request for Guide A
  • If the guide has just one tip/step, for example, a 'Release Notes' notification, the request for feedback will not be shown to the user
  • Only after all the above conditions have been met will frequency setting be evaluated
3

Guide Completion

If the "Show feedback when the user finishes a guide" checkbox is selected, the feedback dialog will be presented to users each time a user has closed/completed the guide.

Note:

Enabling this setting will override any Frequency settings above. Do not enable this setting if you intend to set the frequency for feedback.)
4

Feedback Overlay

If selected, an overlay will be applied to the page when the feedback is displayed. Elements outside the feedback tip will be visible but inaccessible while the feedback is active/being displayed.
5

Rating Question

Predefined questions can be selected from the drop-down, these are meant to assist users to rate the guide. Available options are:

  • Was this guide helpful?
  • Did you find this guide helpful?
  • Rate this guide:
  • Do you feel this guide helped you?
6

Feedback Question

This provides a free text field to allow for the customization of the feedback question. This field is prepopulated with the statement "Tell us what was least/most helpful about this guide"

Once presented to the user, they can then enter their comments in the provided field. (See Preview)
7

Preview

Provides a preview of the feedback settings before saving them to testing/production

Rate this guide
8

Save to Testing

Saves the current feedback settings to DRAFT status. Settings will be reflected in the Development/Testing environment(s) where the OGL configuration is set to Development

9

Publish to prod

Saves the current feedback settings to PUBLISHED status. Settings will be reflected in the Production environment where the OGL configuration is set to Production

Note:

For multi-language content, you will need to translate the Application Properties in the Translations modal to ensure that the feedback settings modal using the Auto Translate option in the translations modal). Once the Application Properties are translated, you need to go the feedback settings modal and click on 'Publish to prod'.
10

Cancel

Discards any changes and closes the Feedback settings modal
Guide Level Control of Feedback

Enabling feedback at the application ID level enables it for all items in the library. Depending on the organizational requirements, OGL also provides item level control of feedback settings, this means feedback can be disabled for some items in the library or enabled only for a select few items.

For instance, in a library of 20 items, your organization might only be interested in feedback for 5 of the items, this means, you can use item-level control to disable feedback for the 15 items and enable it only for the 5.

To view an items feedback settings:

From the My Content library, select the settings icon on the guide tile.

Feedback demo

Set the Allow Feedback setting as required

Note: Checked = Feedback allowed and Unchecked = Feedback not allowed

Allow feedback

To allow/disallow feedback in bulk:

  1. Select multiple content items using the checkboxes.

    Checkboxes

  2. Click the Action menu drop-down, then select Enable Feedback or Disable Feedback.

    Action

    Note:

    Once completed, you can filter using the Feedback Status filter option.

    Feedback status

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