Guide Runs by Type

To view guide runs by type within the Activity Analytics dashboard:

  1. On the OGL Console homepage, go to the left navigation panel.You can see the Analytics & Reports section in the navigation panel. in the OGL Console

  2. Select the Dashboards dropdown menu.

    Dashboards
  3. Select Activity in the Dashboards area.

    Activity Dashboard
  4. Select the guide type by clicking on the color matching the guide type in the pie chart.

    For example, place your cursor on Blue color color which is a Process Guide type.

Guide Runs by Type

The detailed process guide analytics is displayed.

Process Guide Analytics Report

  • Guides Engaged: Number of engaged guides during the time period. This number includes all content. Use the Filter button in the upper right-hand corner to view Process guides or Smart Tip guides only.

  • Guide Runs: Number of times a guide has been run. "Guide" includes all content, including:

    • Process Guide Engagement: When a user launches a process guide from the Help Panel, this is recorded as guide engagement. This typically involves a step-by-step walkthrough of a specific process or task.
    • Auto Launch Process Guide Engagement: When a user advances to the second step of an auto-launched process guide or selects "Done" in a splash guide, this is recorded as guide engagement.
    • Message Engagement: When the user selects “Done” after interacting with the message, this action is recorded as a guide engagement.
    • Video and Training Engagement: When a user selects "Done" after interacting with a video, or training guide, it is recorded as guide engagement.
    • Smart Tip Engagement: When a user interacts with a smart tip, such as hovering over the tooltip or clicking on the help icon, it is recorded as guide engagement. Smart tips are one-step guides that include one or more tips presented as tooltips (element-based) or icons.

    • Beacon Engagement: When a user interacts with a beacon, such as hovering over the tooltip or clicking on the help icon, this is recorded as guide engagement. Beacons are one-step guides that provide guidance using visual cues or indicators.

  • Users Engagement: Number of users who have engaged with OGL divided by the total number of users active in the host application during the selected time period
  • Average Time Spent: Average time users have spent in a guide
  • Average Runs: Number of guides run (see # in second red box) divided by the number of active guides (see # in first red box)
  • Average Use: Number of all guide runs (second red box) divided by active users

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