8.3 Troubleshooting AHF Insights

Follow the steps explained in this section to troubleshoot and fix AHF Insights related issues.

• AHF Insights Report Reloads Infinitely in Chrome and Edge
  

8.3.1 AHF Insights Report Reloads Infinitely in Chrome and Edge

Description: When you attempt to open the Insights report (index.html) in Chromium-based browsers such as Google Chrome or Microsoft Edge on a Windows system, the report page may enter an infinite reload loop—refreshing approximately two or three times per second—which prevents the report from loading properly.

Affected Browser Versions:

• Google Chrome: Version 137.0.7151.120 (Official Build) (64-bit)
• Microsoft Edge: Version 137.0.3296.93 (Official Build) (64-bit)

Cause: This issue appears to affect Windows users who have the CrowdStrike browser extension installed. The extension interferes with the loading behavior of the report, causing it to reload continuously.

Action: Use an alternative browser that does not have the CrowdStrike extension installed.

Ior)

Open the report in an incognito/private browsing window, where browser extensions are typically disabled by default.

Note:

In many enterprise environments, security extensions like CrowdStrike may be enforced by policy and cannot be manually disabled in normal browsing sessions.