2 Overview of Oracle Database Appliance

Learn about Oracle Database Appliance model supported components,capabilities and features.

• Oracle Database Appliance X10 Series Components and Capabilities
  See a listing of the various supported capabilities for the Oracle Database Appliance X10 series.
• Oracle Database Appliance X10-S/X10-L Front and Back Panels
  See views and descriptions of front and back panel features for Oracle Database Appliance X10-S/X10-L.
• Oracle Database Appliance X10-HA Front and Back Panels
  See views and descriptions of front and back panel features for Oracle Database Appliance X10-HA.
• Oracle Database Appliance Specifications
  This section describes the physical, electrical and environmental specifications for the various Oracle Database Appliance models.
• Technical Support
  How to obtain technical support for your appliance.

Oracle Database Appliance X10 Series Components and Capabilities

See a listing of the various supported capabilities for the Oracle Database Appliance X10 series.

The following table lists supported components and capabilities for the Oracle Database Appliance X10 series systems.

Component	Oracle Database Appliance X10-S	Oracle Database Appliance X10-L	Oracle Database Appliance X10-HA
Server node	Single 2RU server.	Single 2RU server.	Two 2RU server nodes that share production under normal conditions, but can operate independently if the other server node goes down. The lower server is Node 0. The upper server is node 1.
CPUs	One 32-core 2.7 GHz AMD EPYC™ 9334 processor.	Two 32-core 2.7 GHz AMD EPYC™ 9334 processors.	Two 32-core 2.7 GHz AMD EPYC™ 9334 processors per server node.
Memory	256 GB – four 64 GB low-voltage DDR5 registered DIMMs rated at 4800 MT/sec. Optional memory expansion to 786 MB. See Optional Component Installation.	512 GB – eight 64 GB low-voltage DDR5 registered RDIMMs rated at 4800 MT/sec. Optional memory expansion to 1.5 TB. See Optional Component Installation.	512 GB – eight 64 GB low-voltage DDR5 registered DIMMs rated at 4800 MT/sec per server node. Optional memory expansion to 1.5 TB per node. Both server nodes must have the same amount of memory. See Optional Component Installation.
Storage devices	The server includes: Two internal 480 GB M.2 NVMe SSDs reserved for operating system storage and system booting Two 2.5-inch 6.8 TB NVMe SSDs in front slots 0 and 1 No additional storage options are supported.	The server includes: Two internal 480 GB M.2 NVMe SSDs reserved for operating system storage and system booting Two 2.5-inch 6.8 TB NVMe SSDs in front slots 0 and 1 Two optional NVMe SSDs can be added. In addition, up to four Oracle Flash Accelerator 680 PCIe Cards. See Optional Component Installation.	Each server node includes: Two internal 480 GB M.2 NVMe SSDs reserved for operating system storage and system booting The 4RU storage shelf includes one of the following available configurations: Partially populated storage shelf with either six, twelve, or eighteen 2.5-inch 7.68 TB SAS SSDs (in 3.5-inch mounting brackets) Twenty-four 2.5-inch 7.68 TB SAS SSDs (in 3.5-inch mounting brackets) in slots 0-23 Six 2.5-inch 7.68 TB SAS SSDs (in 3.5-inch mounting brackets) in slots 0-5 and eighteen 3.5-inch 22 TB SAS HDDs in slots 6-23 For a partially populated storage shelf, optional 7.68 TB SAS SSDs, or 22 TB SAS HDDs can be added. See Optional Component Installation.
USB 3.0 ports	One external port at the back of the server.	One external port at the back of the server.	One external port at the back of each server node.
PCI Express (PCIe) I/O slots	Nine external low-profile PCIe Gen-5 slots. However, in this single processor configuration only slots 5-9 are functional. In the base configuration: PCIe slot 5 contains one of the following: Dual Port (SFP28) 25 Gb Ethernet Adapter Quad Port (RJ-45) 10Gbase-T Adapter Additional option card configurations can be ordered. See Optional Component Installation.	Nine external low-profile PCIe Gen-5 slots. In the base configuration: PCIe slot 5 contains one of the following: Dual Port (SFP28) 25 Gb Ethernet Adapter Quad Port (RJ-45) 10Gbase-T Adapter PCIe slot 6 contains an Oracle Retimer Card. The server also supports up to four optional Oracle Flash Accelerator 680 PCIe Cards in PCIe slots 1, 2, 3 and 9. Additional option card configurations can be ordered. See Optional Component Installation.	Nine external low-profile PCIe Gen-5 slots for each server node. In the base configuration: PCIe slot 1 contains a Dual Port (SFP28) 25 Gb Ethernet Adapter (node interconnect) PCIe slot 5 contains one of the following: Dual Port (SFP28) 25 Gb Ethernet Adapter Quad Port (RJ-45) 10Gbase-T Adapter PCIe slots 2 and 9 contain a Dual-port External 12Gb/s SAS3 host bus adapter Additional option card configurations can be ordered. See Optional Component Installation.
Cluster device	N/A	N/A	One integrated cluster device with node-to-node interconnection is provided on each server node through two 25GbE ports with SFP28 connections.
SAS ports	N/A	N/A	Four external SAS3 ports on each server node. Eight SAS3 ports on the storage shelf (four used). Eight SAS3 ports on the storage expansion shelf (four used).
Onboard Ethernet ports	One 10/100/1000Base-T network interface port with RJ-45 connector on each server rear panel.	One 10/100/1000Base-T network interface port with RJ-45 connector on each server rear panel.	One 10/100/1000Base-T network interface port with RJ-45 connector on each server node rear panel.
Network management (NET MGT) port	One 10/100/1000Base-T network interface port with RJ-45 connector dedicated to the service processor (SP) on each server node rear panel.	One 10/100/1000Base-T network interface port with RJ-45 connector dedicated to the service processor (SP) on each server node rear panel.	One 10/100/1000Base-T network interface port with RJ-45 connector dedicated to the service processor (SP) on each server node rear panel.
Serial management (SER MGT) port	One RS-232 RJ-45 serial port on each server rear panel.	One RS-232 RJ-45 serial port on each server rear panel.	One RS-232 RJ-45 serial port on each server node rear panel.
VGA port	N/A	N/A	N/A
Service Processor (SP)	Each server has a service processor with the following features: Includes the Baseboard Management Controller (BMC), which supports the industry-standard Intelligent Platform Management Interface (IPMI) feature set. Supports remote KVMS over IP. Supports Ethernet access to SP through a dedicated 10/100/1000Base-T management port and optionally through one of the host GbE ports (sideband management).	Each server has a service processor with the following features: Includes the Baseboard Management Controller (BMC), which supports the industry-standard Intelligent Platform Management Interface (IPMI) feature set. Supports remote KVMS over IP. Supports Ethernet access to SP through a dedicated 10/100/1000Base-T management port and optionally through one of the host GbE ports (sideband management).	Each server node has a service processor with the following features: Includes the Baseboard Management Controller (BMC), which supports the industry-standard Intelligent Platform Management Interface (IPMI) feature set. Supports remote KVMS over IP. Supports Ethernet access to SP through a dedicated 10/100/1000Base-T management port and optionally through one of the host GbE ports (sideband management).
Power supplies	Two hot-pluggable power supplies. The system requires high-line 200-240 VAC sources.	Two hot-pluggable power supplies. The system requires high-line 200-240 VAC sources.	Two hot-pluggable power supplies per server node and per storage shelf. The server nodes requires high-line 200-240 VAC sources. The storage shelf can use 100-127 VAC or 220-240 VAC.
Cooling fans	Four 80-mm, hot-pluggable fan modules per server for chassis cooling. Each fan module contains two counter-rotating fan pairs (four rotors total). Each power supply has its own cooling fans.	Four 80-mm, hot-pluggable fan modules per server for chassis cooling. Each fan module contains two counter-rotating fan pairs (four rotors total). Each power supply has its own cooling fans.	Four 80-mm, hot-pluggable fan modules per server node for chassis cooling. Each fan module contains two counter-rotating fan pairs (four rotors total). Each power supply (server node and storage shelf) has its own cooling fans.
Operating system	Oracle Linux.	Oracle Linux.	Oracle Linux.
Management software	Oracle Integrated Lights Out Manager (ILOM) 5.1.	Oracle Integrated Lights Out Manager (ILOM) 5.1.	Oracle Integrated Lights Out Manager (ILOM) 5.1.

Oracle Database Appliance X10-S/X10-L Front and Back Panels

See views and descriptions of front and back panel features for Oracle Database Appliance X10-S/X10-L.

This section describes Oracle Database Appliance X10-S/X10-L front and back panels. If you have some other Oracle Database Appliance model, select the appropriate link listed in Overview of Oracle Database Appliance.

• Oracle Database Appliance X10-S/X10-L Front Panel
  See an illustration and description of Oracle Database Appliance X10-S/X10-L front panel features.
• Oracle Database Appliance X10-S/X10-L Back Panel
  See an illustration and description of Oracle Database Appliance X10-S/X10-L back panel features.

Oracle Database Appliance X10-S/X10-L Front Panel

See an illustration and description of Oracle Database Appliance X10-S/X10-L front panel features.

Oracle Database Appliance X10-S and Oracle Database Appliance X10-L servers each occupy 2RU.

The following figure shows the components on the front panel of a standard configuration Oracle Database Appliance X10-S/X10-L.

Description of the illustration mm-10093-x10-front-view.png

Callout	Description
1	Product Serial Number (PSN) label and Radio Frequency Identification (RFID) tag
2	Locate LED/button: white
3	Service Required LED: amber
4	Power/OK LED: green
5	Power button
6	Fan Fault LED: amber
7	Power Supply (PS) Fault LED: amber
8	System Over Temperature Warning LED: amber
9	SP OK LED: green
10	DO NOT SERVICE
11 - 14	Front mounted drive slots: NVMe0 in slot 0 (callout 11), NVMe1 in slot 1 (callout 12), NVMe2 in slot 2 (callout 13), NVMe3 in slot 3 (callout 14) Note: The Oracle Database Appliance X10-S only has drives in slots 0 and 1. Drive slots 2 and 3 contain filler panels.
15	Service Information QR Code

Oracle Database Appliance X10-S/X10-L Back Panel

See an illustration and description of Oracle Database Appliance X10-S/X10-L back panel features.

The following figure shows the components on the back panel of an Oracle Database Appliance X10-S/X10-L.

Description of the illustration mm-11286a-cx6-lx-sl-nic.png

Callout	Description
1	Power Supply (PS) 1 with fan module
2	Power Supply (PS) 1 status indicators: Service Required LED: amber, AC OK LED: green
3	Power Supply 1 (PS1) AC Power Inlet
4	Power Supply (PS) 0 with fan module
5	Power Supply (PS) 0 status indicators: Service Required LED: amber, AC OK LED: green
6	Power Supply 0 (PS0) AC Power Inlet
7	Not used
8	PCIe card slot 1: Oracle Database Appliance X10-S: filler panel Oracle Database Appliance X10-L: filler panel or optional Oracle Flash Accelerator 680 PCIe Card
9	PCIe card slot 2: Oracle Database Appliance X10-S: filler panel Oracle Database Appliance X10-L: filler panel or optional Oracle Flash Accelerator 680 PCIe Card
10	PCIe card slot 3: Oracle Database Appliance X10-S: filler panel Oracle Database Appliance X10-L: filler panel or optional Oracle Flash Accelerator 680 PCIe Card
11	PCIe card slot 4: Oracle Database Appliance X10-S: filler panel Oracle Database Appliance X10-L: filler panel, or optional Oracle Dual Port 25Gb Ethernet Adapter, or optional Oracle Quad Port 10GBase-T Adapter
12	PCIe card slot 5: public network interface card Oracle Dual Port 25Gb Ethernet Adapter [12a] --or-- Oracle Quad Port 10GBase-T Adapter [12b]
13	PCIe card slot 6: Oracle Retimer Card. Slot configured for x16 using a special flyover cable connection from the motherboard.
14	PCIe card slot 7: filler panel (slot is non-functional).
15	PCIe card slot 8: filler panel, or optional Oracle Dual Port 25Gb Ethernet Adapter, or optional Oracle Quad Port 10GBase-T Adapter
16	PCIe card slot 9: Oracle Database Appliance X10-S: filler panel, or optional Oracle Dual Port 25Gb Ethernet Adapter, or optional Oracle Quad Port 10GBase-T Adapter Oracle Database Appliance X10-L: filler panel or optional Oracle Flash Accelerator 680 PCIe Card
17	System Locate LED: white
18	SP: Reset service processor (SP).
19	NET 0: Network (NET) 1GbE 100/1000BASE-T RJ-45 Gigabit Ethernet (GbE) port
20	NET MGT port: 10/100/1000Base-T network interface port with RJ-45 connector used to connect to the Oracle ILOM service processor
21	USB 3.1 connector
22	System status indicators: Service Required LED: amber, Power/OK LED: green
23	SER MGT port: RJ-45 serial port used to connect to the Oracle ILOM service processor

Oracle Database Appliance X10-HA Front and Back Panels

See views and descriptions of front and back panel features for Oracle Database Appliance X10-HA.

This section describes Oracle Database Appliance X10-HA front and back panels. If you have some other Oracle Database Appliance model, select the appropriate link listed in Overview of Oracle Database Appliance.

• Oracle Database Appliance X10-HA Front Panel
  See an illustration and listing of Oracle Database Appliance X10-HA front panel features.
• Oracle Database Appliance X10-HA Back Panel
  See an illustration and listing of Oracle Database Appliance X10-HA back panel features.

Oracle Database Appliance X10-HA Front Panel

See an illustration and listing of Oracle Database Appliance X10-HA front panel features.

Oracle Database Appliance X10-HA includes two server nodes and an Oracle DE3-24C storage shelf. The entire unit occupies 8RU. The optional storage expansion shelf requires an additional 4RU, increasing the total to 12RU.

The following figure shows the front of Oracle Database Appliance X10-HA with an optional storage expansion shelf.

Description of the illustration gxxxx-x10-ha-callouts.jpg

Callout	Description
1	Server node 1
2	Server node 0
3	Storage shelf (DE3-24C)
4	Optional storage expansion shelf (DE3-24C)

• Server Node Front Panel Features
  See an illustration and listing of Oracle Database Appliance X10-HA server node front panel features.
• Storage Shelf Front Panel Features
  See an illustration and listing of Oracle Database Appliance X10-HA storage shelf front panel features.

Server Node Front Panel Features

See an illustration and listing of Oracle Database Appliance X10-HA server node front panel features.

The following figure shows the components on the front panel of an Oracle Database Appliance X10-HA server node.

Description of the illustration x10-ha-front-view.png

Callout	Description
1	Product Serial Number (PSN) label and Radio Frequency Identification (RFID) tag
2	Locate LED/button: white
3	Service Required LED: amber
4	Power/OK LED: green
5	Power button
6	Fan Fault LED: amber
7	Power Supply (PS) Fault LED: amber
8	System Over Temperature Warning LED: amber
9	SP OK LED: green
10	DO NOT SERVICE
11 - 14	Front mounted drive slots 0 - 3 (filler panels)
15	Service Information QR Code

Note:

When contacting Oracle Support Services, use the Top Level Identifier (TLI) instead of the serial number. You can find the TLI by looking at the top of either server node or on the top of the storage shelf. For details, see Technical Support.

Storage Shelf Front Panel Features

See an illustration and listing of Oracle Database Appliance X10-HA storage shelf front panel features.

The following figure shows the Oracle Database Appliance X10-HA storage shelf front panel features.

Note:

There are three base configurations for the storage shelf: two fully populated and one partially populated (disk slots 6-23 are filler panels). Do not attempt to move or switch disks in the base configurations as it could cause the deployment to fail.

You have the option of upgrading the partially populated base configuration storage shelf to add disks to the empty slots. See Optional Component Installation. Upgrading the base configuration to a fully populated storage shelf will allow you to add a storage expansion shelf later, if needed.

Description of the illustration gxxxx-x8-2ha_storage_shelf_front_callouts.jpg

Callout	Description
1	Storage shelf Locate indicator
2	Storage shelf fault indicator
3	Storage shelf OK/power indicator
4	Storage shelf power supply fault indicator
5	Storage shelf IO module fault indicator
6	Drive Ready-to-Remove indicator
7	Drive fault indicator
8	Drive power/activity indicator

Oracle Database Appliance X10-HA Back Panel

See an illustration and listing of Oracle Database Appliance X10-HA back panel features.

This section describes the back panel features for Oracle Database Appliance X10-HA.

The following figure shows the Oracle Database Appliance X10-HA.

Description of the illustration gxxxxa-x10-2ha-cx6-lx-rear-callouts.jpg

Callout	Description
1	Server node 1
2	Server node 0
3	Storage shelf (DE3-24C)
4	Optional storage expansion shelf (DE3-24C)

• Server Node Back Panel Features
  See an illustration and listing of Oracle Database Appliance X10-HA server node back panel features.
• Storage Shelf Back Panel Features
  See an illustration and listing of Oracle Database Appliance X10-HA storage shelf back panel features.

Server Node Back Panel Features

See an illustration and listing of Oracle Database Appliance X10-HA server node back panel features.

The following figure shows the components on the back panel of an Oracle Database Appliance X10-HA server node.

Description of the illustration mm-11287a-cx6-lx-x10-ha-nic.jpg

Callout	Description
1	Power Supply (PS) 1 with fan module
2	Power Supply (PS) 1 status indicators: Service Required LED: amber, AC OK LED: green
3	Power Supply (PS) 1 AC power inlet
4	Power Supply (PS) 0 with fan module
5	Power Supply (PS) 0 status indicators: Service Required LED: amber, AC OK LED: green
6	Power Supply (PS) 0 AC power inlet
7	Not used
8	PCIe card slot 1: Oracle Dual Port 25Gb Ethernet Adapter provides two ports with SFP28 connections for a private cluster interconnect between server nodes
9	PCIe card slot 2: provides two SAS3 connectors used to connect the servers to the storage shelf and the storage expansion shelf
10	PCIe card slots 3: filler panel
11	PCIe card slot 4: filler panel, or optional Oracle Dual Port 25Gb Ethernet Adapter, or optional Oracle Quad Port 10GBase-T Adapter
12	PCIe card slot 5: Oracle Dual Port 25Gb Ethernet Adapter [12a] --or-- Oracle Quad Port 10GBase-T Adapter [12b]
13	PCIe card slots 6: filler panel
14	PCIe card slots 7: filler panel
15	PCIe card slot 8: filler panel, or optional Oracle Dual Port 25Gb Ethernet Adapter, or optional Oracle Quad Port 10GBase-T Adapter
16	PCIe card slot 9: provides two SAS3 connectors used to connect the servers to the storage shelf and the storage expansion shelf
17	Locate LED: white
18	SP: Reset service processor (SP)
19	100/1000BASE-T network interface port with RJ-45 connector: NET 0
20	NET MGT port: 10/100/1000Base-T network interface port with RJ-45 connector used to connect to the Oracle ILOM service processor
21	USB 3.1 connector
22	System status indicators: Service Required LED: amber, Power/OK LED: green
23	SER MGT port: RJ-45 serial port used to connect to the Oracle ILOM service processor

Storage Shelf Back Panel Features

See an illustration and listing of Oracle Database Appliance X10-HA storage shelf back panel features.

The following figure shows the Oracle Database Appliance X10-HA storage shelf back features.

Note:

The network ports on the storage shelf are intended for use by service engineers only.

Description of the illustration g5697a-de3-24c-rear-callouts.jpg

Callout	Description
1	AC power indicator
2	Fan fail indicator
3	Power supply status indicator
4	DC power fail indicator
5	Power Supply with fan module 0 Note: The on/off switch on the power supply is non-functional on this product. The shelf powers on as soon as you plug in AC power.
6	Service ports (reserved for Oracle Service only)
7	SAS I/O module 1
8	SAS I/O module 0
9	Power Supply with fan module 1 Note: The on/off switch on the power supply is non-functional on this product. The shelf powers on as soon as you plug in AC power.

Oracle Database Appliance Specifications

This section describes the physical, electrical and environmental specifications for the various Oracle Database Appliance models.

• Physical Specifications for Oracle Database Appliance X10 Series
  
• Electrical Specifications for Oracle Database Appliance X10 Series
  
• Environmental Specifications for Oracle Database Appliance X10 Series
  

Physical Specifications for Oracle Database Appliance X10 Series

Item	Oracle Database Appliance X10-S	Oracle Database Appliance X10-L	Oracle Database Appliance X10-HA
Height	86.9 mm (3.4 in)	86.9 mm (3.4 in)	86.9 mm (3.4 in) per server node 175 mm (6.9 in) per storage shelf
Width	445 mm (17.5 in)	445 mm (17.5 in)	445 mm (17.5) per server node 483 mm (19 in) per storage shelf
Depth	775 mm (30.5 in)	775 mm (30.5 in)	775 mm (30.5 in) per server node 630 mm (24.8 in) per storage shelf
Weight	23.2 kg (51.2 lbs)	27.2 kg (60 lbs), fully populated	23.8 kg (52.5 lbs) per server node 38 kg (84 lbs) per storage shelf

Electrical Specifications for Oracle Database Appliance X10 Series

Item	Oracle Database Appliance X10-S	Oracle Database Appliance X10-L	Oracle Database Appliance X10-HA
Server power supply output rated maximum	1400W at 200-240 VAC, 50/60Hz (47-63 Hz range)	1400W at 200-240 VAC, 50/60Hz (47-63 Hz range)	1400W at 200-240 VAC, 50/60Hz (47-63 Hz range)
Server AC power	10A at 200-240 VAC	10A at 200-240 VAC	10A at 200-240 VAC
Storage shelf power supply output rated maximum	Not applicable	Not applicable	580W at 100-127 VAC 580W at 200-240 VAC
Storage shelf AC Power	Not applicable	Not applicable	8A at 100-127 VAC 3A at 220-240 VAC
Power usage	Maximum: 804W, 2,743 BTU/Hr Typical: 459W, 1,566 BTU/Hr	Maximum: 1,159W, 3,955 BTU/Hr Typical: 742W, 2,532 BTU/Hr	Two server nodes Maximum: 2,194W, 7,486 BTU/Hr Typical: 1,394W, 4,757 BTU/Hr Storage shelf (24 SSDs) Maximum: 449W, 1,529 BTU/Hr Typical: 276W, 940 BTU/Hr Storage shelf (6 SSDs, 18 HDDs) Maximum: 441W, 1,505 BTU/Hr Typical: 256W, 874 BTU/Hr

Environmental Specifications for Oracle Database Appliance X10 Series

Item	Oracle Database Appliance X10-S	Oracle Database Appliance X10-L	Oracle Database Appliance X10-HA
Operating temperature	5° C to 35° C (41° F to 95° F) up to 900 meters (2,953 feet) Optimal: 21°C to 23°C (69.8°F to 73.4°F) Maximum ambient operating temperature is derated by 1 degree C per 300 meters of elevation above 900 meters, to a maximum altitude of 3,000 meters.	5° C to 35° C (41° F to 95° F) up to 900 meters (2,953 feet) Optimal: 21°C to 23°C (69.8°F to 73.4°F) Maximum ambient operating temperature is derated by 1 degree C per 300 meters of elevation above 900 meters, to a maximum altitude of 3,000 meters.	5° C to 35° C (41° F to 95° F) up to 900 meters (2,953 feet) Optimal: 21°C to 23°C (69.8°F to 73.4°F) Maximum ambient operating temperature is derated by 1 degree C per 300 meters of elevation above 900 meters, to a maximum altitude of 3,000 meters.
Nonoperating temperature	-40° C to 68° C (-40° F to 154° F)	-40° C to 68° C (-40° F to 154° F)	-40° C to 68° C (-40° F to 154° F)
Operating humidity	10% to 90% relative humidity, noncondensing, short term –5°C to 55°C (23°F to 113°F) 5% to 90% noncondensing, with a maximum of 0.024 kg of water per kg of dry air (0.053 lbs water/2.205 lbs dry air)	10% to 90% relative humidity, noncondensing, short term –5°C to 55°C (23°F to 113°F) 5% to 90% noncondensing, with a maximum of 0.024 kg of water per kg of dry air (0.053 lbs water/2.205 lbs dry air)	10% to 90% relative humidity, noncondensing, short term –5°C to 55°C (23°F to 113°F) 5% to 90% noncondensing, with a maximum of 0.024 kg of water per kg of dry air (0.053 lbs water/2.205 lbs dry air)
Nonoperating humidity	Maximum wet bulb of 93% noncondensing 35°C (95°F)	Maximum wet bulb of 93% noncondensing 35°C (95°F)	Maximum wet bulb of 93% noncondensing 35°C (95°F)
Operating altitude	Up to 3,000 m* (9,840 ft); maximum ambient temperature is derated by 1° C per 300 m above 900 m * Except in China markets where regulations might limit installations to a maximum altitude of 2,000 m (6,560 ft)	Up to 3,000 m* (9,840 ft); maximum ambient temperature is derated by 1° C per 300 m above 900 m * Except in China where regulations might limit installations to a maximum altitude of 2,000 m (6,560 ft)	Up to 3,000 m* (9,840 ft); maximum ambient temperature is derated by 1° C per 300 m above 900 m * Except in China where regulations might limit installations to a maximum altitude of 2,000 m (6,560 ft)
Nonoperating altitude	Up to 12,000 m (39,370 ft)	Up to 12,000 m (39,370 ft)	Up to 12,000 m (39,370 ft)
Acoustic noise	Fan speed % Pulse Width Modulation (PWM) Acoustic noise emission declaration based on the measured Sound Power LWAd (1Bel = 10 dB) Sound Power (Bels): 50% PWM = 8.4, 60% PWM = 8.8, 70% PWM = 9.1, 80% PWM = 9.6, 90% PWM = 9.8, 100% PWM = 10.1	Fan speed % Pulse Width Modulation (PWM) Acoustic noise emission declaration based on the measured Sound Power LWAd (1Bel = 10 dB) Sound Power (Bels): 50% PWM = 8.4, 60% PWM = 8.8, 70% PWM = 9.1, 80% PWM = 9.6, 90% PWM = 9.8, 100% PWM = 10.1	Fan speed % Pulse Width Modulation (PWM) Acoustic noise emission declaration based on the measured Sound Power LWAd (1Bel = 10 dB) Sound Power (Bels): 50% PWM = 8.5, 60% PWM = 8.8, 70% PWM = 9.1, 80% PWM = 9.6, 90% PWM = 9.8, 100% PWM = 10.1

Technical Support

How to obtain technical support for your appliance.

For technical support, go to:

https://support.oracle.com/portal/

Oracle Database Appliance X10-S/X10-L

Oracle Database Appliance X10-HA

Report the serial number located on the front panel of the system, the top of the system, or on the Customer Information Sheet that is shipped with the system. You only need to extend the server node a couple of inches on its slide rails to see the serial label on the top of the system. You do not need to release any cables, or slide it to the extended maintenance position.

Report the Top Level Identifier (TLI). To see the TLI, look on the Customer Information Sheet or look at the top of a server node or storage shelf on the left-hand side towards the front. The TLI part number and TLI serial number are the same for the factory-bundled server nodes of an appliance. The following figure shows an example Top Level Identifier label: Description of the illustration tli.jpg If the appliance is in a rack where you cannot see the TLI, do one of the following: Look on another component (server node or storage shelf) of the appliance. All factory-bundled server nodes of Oracle Database Appliance have the same TLI numbers. Slide a server node partway out on its rails, just far enough to see the TLI. See the Service Manual for details. You only need to extend the server node a couple of inches on its slide rails to see the TLI. You do not need to release any cables, or slide it to the extended maintenance position.