20 Configuring and Using Oracle Auto Service Request (Oracle ASR)
Configure and use Oracle ASR to automatically generate a service request for specific hardware faults.
- About Configuring Oracle ASR
Configure Oracle Auto Service Request (Oracle ASR) to automatically generate service requests for specific hardware faults. - Configuring Internal Oracle ASR
Use the Browser User Interface (BUI) to configure Oracle Auto Service Request (Oracle ASR) in Oracle Database Appliance. - Registering with External Oracle ASR Manager
Use the Browser User Interface to register Oracle Database Appliance with an existing Oracle Auto Service Request (Oracle ASR) Manager. - Testing Oracle ASR
Use theodacli test-asr
command to confirm that your Oracle ASR configuration is working. - Managing an Oracle ASR Configuration
Use the command-line to review an existing configuration, make changes to a configuration, or delete a configuration. - Additional Resources for Oracle ASR
Refer to these sections for more information about Oracle ASR.
About Configuring Oracle ASR
Configure Oracle Auto Service Request (Oracle ASR) to automatically generate service requests for specific hardware faults.
Oracle ASR is a secure support feature that can improve system availability through expedited diagnostics and priority service request handling. You can configure Oracle ASR on Oracle Database Appliance to use its own ASR Manager (internal Oracle ASR) or use Oracle ASR Manager configured on another server in the same network as your appliance (external Oracle ASR). If you already have Oracle ASR Manager configured in your environment, you can register Oracle Database Appliance with your existing Oracle ASR Manager.
Note:
With an internal Oracle ASR Manager, an alert is not sent when the server goes down. If a critical event occurs on Oracle Database Appliance with an external Oracle ASR Manager, then an alert can still be sent to Oracle.You can configure Oracle ASR as part of deploying the appliance, or you can use theBrowser User Interface (BUI) or command-line interface to configure or edit an Oracle ASR after deployment.
You need the following items to support Oracle ASR:
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Oracle Database Appliance hardware must be associated with a Support Identifier (SI) in My Oracle Support.
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If a proxy server is required for Internet access to Oracle, then you must also provide the name of the proxy server. You can optionally configure Oracle ASR to use Simple Network Management Protocol (SNMP) Version 3.
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To configure an internal Oracle ASR Manager, you need a My Oracle Support account user name (e-mail address) and password associated with the My Oracle Support account under which the server is registered.
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To register with an external Oracle ASR Manager, you need the IP address of the Oracle ASR Manager.
Configuring Internal Oracle ASR
Use the Browser User Interface (BUI) to configure Oracle Auto Service Request (Oracle ASR) in Oracle Database Appliance.
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The e-mail address associated with the My Oracle Support account under which the server is registered
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The password associated with the My Oracle Support account under which the server is registered
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If a proxy server is required for Internet access to Oracle, then you must also provide the name of the proxy server
Registering with External Oracle ASR Manager
Use the Browser User Interface to register Oracle Database Appliance with an existing Oracle Auto Service Request (Oracle ASR) Manager.
Before configuring, verify that the Oracle Database Appliance hardware is associated with a Support Identifier (SI) in My Oracle Support.
To configure Oracle ASR, you need the IP Address for the Oracle ASR Manager:
Testing Oracle ASR
Use the odacli test-asr
command to confirm that your Oracle ASR configuration is working.
When you run the command, a test alert is sent to Oracle ASR manager from both Oracle ILOM and the host registered with Oracle ASR. The registered email ID receives an email about the test alert for the registered Oracle ILOM and host.
Attempting to test the configuration outside of the odacli
test-asr
command might not provide the expected
test result.
Managing an Oracle ASR Configuration
Use the command-line to review an existing configuration, make changes to a configuration, or delete a configuration.
You can view and edit the configuration details, but you cannot change the Oracle ASR type. For example, from internal to external. To change the Oracle ASR type, delete the existing configuration and then re-configure Oracle ASR.
All log files for Oracle ASR are located in the /var/opt/asrmanager/log/
directory.
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