Restrictions on Modifying Recovery Appliance

The following restrictions apply to software and hardware modifications to Recovery Appliance. Violating these restrictions can result in loss of warranty and support.

• Customers may not modify any internal software component or configuration on a Recovery Appliance compute server except as indicated in a My Oracle Support note or as explicitly directed by an Oracle support analyst. This includes actions such as modifying or adding listeners to the internal database, modifying the operating system or network configuration files, installing custom scripts, creating NFS mounts for any purpose except for polling a backup location, and creating additional database instances.

• Although Oracle discourages installation of third-party software products on the appliance, customers may install them under the conditions stated in My Oracle Support note 2014361.1.

• Customers may install the client software component of a third-party media management product in “LAN backup agent” mode on the compute servers. Customers may not install the media manager server software component, because only Oracle Secure Backup supports Recovery Appliance backups to tape over fibre channel connections.

• Customers may not load additional software or alter the installed software on a storage server.

• Customers may not install Oracle Enterprise Manager Ops Center agents. However, Oracle Enterprise Manager Cloud Control Management agents can be installed on the compute servers to monitor the system, as part of the Recovery Appliance software installation process.

• Recovery Appliance hardware cannot be modified or customized. There are two exceptions. The allowed hardware modifications to Recovery Appliance are as follows:

  • Modification to the administrative 48-port Cisco Gigabit Ethernet switch included with Recovery Appliance. Customers may choose to do the following:

    • Replace the Gigabit Ethernet switch, at their own expense, with an equivalent 1U 48-port Gigabit Ethernet switch that conforms to their internal data center network standards. This replacement must be performed by the customer, at their expense and labor, after delivery of Recovery Appliance. If the customer chooses to make this change, then Oracle cannot make or assist with this change given the numerous possible scenarios involved, and it is not included as part of the standard installation. The customer must supply the replacement hardware, and make or arrange for this change through other means.

    • Remove the CAT5 cables connected to the Cisco Ethernet switch, and connect them to the customer’s network through an external switch or patch panel. The customer must perform these changes at their expense and labor. In this case, the Cisco Ethernet switch in the rack can be turned off and disconnected from the data center network.

  • Addition of client access network switches in Recovery Appliance. The following restrictions apply for the network switches:

    • A maximum of two client access network switches may be installed in the rack.

    • The switch must be 1 rack unit (RU) in height.

    • Air flow must go from the front of the rack to the back of the rack.

    • The switch must be installed in rack slot U41 or U42.

    • Power consumption must be less than 400 watts for each switch.

    • Power over Ethernet (PoE) functionality, if applicable, should not be used on these switches.

• Customers can update the firmware of the other components.

  • Customers can update the IOS and firmware versions on the Cisco Gigabit Ethernet switch to meet their data center requirements.

  • Customers can update the firmware of the components of the compute servers only by applying a patch bundle provided by Oracle.

  • Customers can update the firmware of the InfiniBand switches provided they comply with the validated versions documented in My Oracle Support note KB202620, and its related notes.

• Customers cannot connect USB devices that draw more than 100 mA of power to the compute servers.