Table of Contents
- Title and Copyright Information
- Preface
- 1 Introduction to the Connector
- 2 Installing and Uninstalling the CASD Ticketing Connector
- 3 Configuring the Connector
- 4 Creating Service Desk Tickets
- 5 Using Default Templates
- 6 Troubleshooting the Connector
- 7 Enabling SSL for HTTPS
- 8 Customizing Support Ticketing Inbound Operations
- A Connector Tips
-
B
Third-Party Product License Information
- JDOM 1.0
- AspectJ 1.6.1
- Spring Framework 2.5.6
- CXF Web Stack 2.2.3
- Jetty Web Service Hosting 6.1.19
- Quartz Scheduler 1.6
- Apache Commons DBCP 1.2.2
- Apache Commons Configuration 1.5
- Jakarta Commons HTTP Client 3.1
- Apache Commons Collection 3.2
- Apache Derby Database 10.4.2
- Log4j 1.2.14
- Groovy 1.6.4
- Apache Axis 1.4
- JDOM 1.0
- LibXML2
- OpenSSL