4 Working with Order Items
Oracle Communications Order and Service Management (OSM) uses order items to process the order line items from the customer order. Order items consist of an action and a subject and represent the intent of the customer order. For example, customers want to add (the action) DSL service (the subject). Or they want to delete, update, suspend, resume, or move some existing service. Additionally, order items include subjects that are not limited to a specific service. For example, the order item may refer to a product, discount, bundle, offer, or pricing event.
For each type of order that you receive from your order capture systems, you must configure in Oracle Communications Design Studio one order item specification to identify the properties that help determine how to fulfill those items.
When modeling order item specifications, refer to the following topics: