4 About Cash to Care

This chapter provides conceptual information about the Cash to Care business processes in Oracle Communications Digital Business Experience.

The Cash to Care journey starts after a sales order is received, processed, and fulfilled in the preceding Order to Cash journey. It covers all process flows that begin after a subscriber starts using a service.

The Cash to Care business processes are aligned with the Telemanagement Forum (TMF) Open Digital Architecture (ODA) business architecture.

The solution supports the following business processes, which are realized by the functional capabilities and integration provided within and across Oracle Communications Billing and Revenue Management (BRM) and Siebel CRM:
  • Request to Answer
  • Complaint to Solution
The following diagram illustrates an overview of the Cash to Care business process.

Note:

AABC is a component within Oracle Communications Application Integration Architecture, which is referred to as the AABC integration point in the following diagram.

Figure 4-1 Overview of the Cash to Care Business Process

Description of Figure 4-1 follows
Description of "Figure 4-1 Overview of the Cash to Care Business Process"

Implementing Cash to Care

The solution supports the Cash to Care business process using standard patterns, orchestration logic, and common objects and services to connect applications.

The solution integrates the following business processes between Siebel CRM and Oracle Communications Billing and Revenue Management (BRM):
  • Billing Management
  • Customer Management
  • Collection Management

See the Digital Business Experience Cash to Care Implementation Guide for detailed information about implementing this business process.

Participating Applications in Cash to Care

The Cash to Care business process requires the following applications:
  • Oracle Communications Billing and Revenue Management
  • Siebel CRM
  • Oracle Communications Application Integration Architecture
See the Oracle Communications Digital Business Experience Cash to Care Implementation Guide for detailed information about implementing this business process.