4 About Cash to Care
This chapter provides conceptual information about the Cash to Care business processes in Oracle Communications Digital Business Experience.
The Cash to Care journey starts after a sales order is received, processed, and fulfilled in the preceding Order to Cash journey. It covers all process flows that begin after a subscriber starts using a service.
The Cash to Care business processes are aligned with the Telemanagement Forum (TMF) Open Digital Architecture (ODA) business architecture.
- Request to Answer
- Complaint to Solution
Note:
AABC is a component within Oracle Communications Application Integration Architecture, which is referred to as the AABC integration point in the following diagram.Figure 4-1 Overview of the Cash to Care Business Process

Description of "Figure 4-1 Overview of the Cash to Care Business Process"
Implementing Cash to Care
The solution supports the Cash to Care business process using standard patterns, orchestration logic, and common objects and services to connect applications.
- Billing Management
- Customer Management
- Collection Management
See the Digital Business Experience Cash to Care Implementation Guide for detailed information about implementing this business process.
Participating Applications in Cash to Care
- Oracle Communications Billing and Revenue Management
- Siebel CRM
- Oracle Communications Application Integration Architecture