3 About Order to Cash
This chapter provides conceptual information about the order-to-cash business process in Oracle Communications Digital Business Experience.
The Order to Cash journey starts after a product offering is launched in the preceding Business Proposal-to-Launch journey and a sales order is created and submitted for fulfillment. It covers all process flows between order to cash, which begin after an order for a product offering is received.
The Order to Cash business processes are aligned with the Telemanagement Forum (TMF) Open Digital Architecture (ODA) business architecture.
- Order to Payment
- Request to Change
- Termination to Confirmation
The following diagram depicts the flow of Order to Cash journey.
Implementing Order to Cash
The solution supports the Order to Cash business process using deployment accelerators based on industry best practices and a comprehensive integration methodology.
Order to Cash automates business flows across Siebel CRM, Oracle Communications Order and Service Management (OSM), and Oracle Communications Billing and Revenue Management (BRM). A business flow is a high-level process coordinated by the integration that accomplishes an organizational goal, such as provisioning an order or updating a subscriber's account. Business processes are implemented by business flows. A business flow is a run-time process that represents the journey of a message from one application to another, including intermediary stops and transformation on the way.
See the Digital Business Experience Order to Cash Implementation Guide for detailed information about implementing this business process.
Participating Applications in Order to Cash
- Siebel CRM
- Oracle Communications Order and Service Management
- Oracle Communications Billing and Revenue Management
- Oracle Communications Application Integration Architecture