3 About Order to Cash

This chapter provides conceptual information about the order-to-cash business process in Oracle Communications Digital Business Experience.

The Order to Cash journey starts after a product offering is launched in the preceding Business Proposal-to-Launch journey and a sales order is created and submitted for fulfillment. It covers all process flows between order to cash, which begin after an order for a product offering is received.

The Order to Cash business processes are aligned with the Telemanagement Forum (TMF) Open Digital Architecture (ODA) business architecture.

The solution supports the following business processes, which are realized by the functional capabilities and integration provided within and across Oracle Communications Order and Service Management (OSM), Billing and Revenue Management (BRM), and Siebel CRM:
  • Order to Payment
  • Request to Change
  • Termination to Confirmation

The following diagram depicts the flow of Order to Cash journey.

Figure 3-1 Overview of Order to Cash



Implementing Order to Cash

The solution supports the Order to Cash business process using deployment accelerators based on industry best practices and a comprehensive integration methodology.

Order to Cash automates business flows across Siebel CRM, Oracle Communications Order and Service Management (OSM), and Oracle Communications Billing and Revenue Management (BRM). A business flow is a high-level process coordinated by the integration that accomplishes an organizational goal, such as provisioning an order or updating a subscriber's account. Business processes are implemented by business flows. A business flow is a run-time process that represents the journey of a message from one application to another, including intermediary stops and transformation on the way.

See the Digital Business Experience Order to Cash Implementation Guide for detailed information about implementing this business process.

Participating Applications in Order to Cash

The Order to Cash business process requires the following applications:
  • Siebel CRM
  • Oracle Communications Order and Service Management
  • Oracle Communications Billing and Revenue Management
  • Oracle Communications Application Integration Architecture
See the Oracle Communications Digital Business Experience Order to Cash Implementation Guide for detailed information about implementing this business process.