Introduction

1.1 Overview

This manual provides hardware descriptions for Oracle Communications signaling systems or components based on the EAGLE for releases 45.0 and later. For hardware descriptions of earlier releases, contact your sales representative.

This manual provides an overview of each system and its subsystems including details of standard and optional hardware components. In addition, this manual describes basic site engineering for signaling products.

Systems included in this manual are:

EAGLE Signal Transfer Point (STP)
Multi-Purpose Server(MPS)

For information on Oracle Communications EAGLE Application Processor Provisioning (EPAP) using the Oracle Communications EAGLE Application B Card (E5-APP-B) Platform, see Application B Card Hardware and Installation Guide.

1.2 Scope and Audience

The scope of this manual includes Oracle Communications EAGLE system information. This manual also contains details on Multi-Purpose Server (MPS), Frames, Modules, and Alarm Panels.

1.3 References

For more information, refer to the following documents:

Application B Card Hardware and Installation Guide
Installation Guide
Database Administration - SS7 User's Guide.

1.4 Regulatory Compliance and Certification

Oracle Communications products are tested to meet the following regulatory standards:

Network Equipment Building System (NEBS) level 3 as listed in Telcordia SR-3580.
Applicable Telcordia Electromagnetic Compatibility and Electrical Safety requirements in GR-1089-CORE.
Applicable Physical Protection requirements in GR-63-CORE.
Relevant directives and harmonized standards in support of the products Compliance European (CE) mark required in Europe. Figure 1-1 shows the mark used to indicate this compliance.

Figure 1-1 European Directives CE Mark
Relevant standards in ElectroMagnetic Compatibility (EMC) directive 2004/108/EC.
Relevant standards in Safety directive 2006/95/EC, supported by Certified Body (CB) Test Certificates issued by the National Certification Body as tested to IEC 60950 with national differences for participating countries .
Underwriters Laboratories (UL) listed under UL File E200146 for USA and c-UL for Canada. Figure 1-2 shows the mark used to indicate this compliance.

Figure 1-2 Combined UL Mark for the United States and Canada
Relevent standards in SJ/T 11363-2006 for limits of certain hazardous substances.

Figure 1-3 Hazardous Substances

台灣標準文件 CNS 15663

Taiwan Standard CNS 15663

Eagle 通訊機架

Eagle Communication Rack

表格文件號碼：

Table part number: 7360209

中国标准文件 SJ/T 11364

China Standard SJ/T 11364

Eagle 通讯机架

Eagle Communication Rack

表文件号码：

Table part number:

7360209

版權所有 2019 年 Oracle 和 / 或其附屬公司。保留所有權利。本文檔中提供的信息僅用於規劃的目的，並且可以從一個或多個以下得出：在 Oracle開發的產品信息；一般行業信息；第三方提供的信息，包括但不限於製 Oracle供應鏈中的製造商和零部件供應商。此外，Oracle可能在任何時間修改產品計劃，管理電子設備的法律，法規和規章也可能因司法管轄區而異。因此，本文件中提供的信息不成為任何形式的代表或保證，也無意以任何方式修改 Oracle 和此文件接收者間的任何協議的條款和條件，或任何由此產生的各方權益。

版权所有 2019 年 Oracle 和 / 或其附属公司。保留所有权利。本文档中提供的信息仅用于规划的目的，并且可以从一个或多个以下得出：在 Oracle开发的产品信息；一般行业信息；第三方提供的信息，包括但不仅限于 Oracle供应链中的制造商和零部件供应商。此外，Oracle可能在任何时间修改产品计划，管理电子设备的法律、法规和规章也可能因司法管辖区而异。因此，本文件中提供的信息不成为任何形式的代表或保证，也无意以任何方式修改 Oracle 和此文件接收者间的任何协议的条款和条件，或任何由此产生的各方权益。

Copyright 2019 Oracle and/or its affiliates. All rights reserved. The information provided in this document is for planning purposes only, and may be derived from one or more of the following: product information developed at Oracle; general industry information; and information furnished by third parties, including but not limited to manufacturers and component suppliers in Oracle's supply chain. In addition, Oracle may modify product plans at any time, and the laws, rules and regulations governing electronic equipment may vary by jurisdiction. As a result, the information provided in this document is not intended to be a representation or warranty of any kind, nor is it intended to modify in any way the terms and conditions of any agreement between Oracle and the recipient of this information, or the rights of either party arising therefrom.

1.5 Hardware Repair and Return

Any system components being returned for repair or replacement must be processed through the Oracle Return Material Authorization (RMA) procedures. A hardware repair is defined as an item returned to Oracle due to a failure, with the returned item being repaired and returned to the customer. It is essential that serial numbers are recorded correctly. RMAs cannot be created without a valid serial number. All repair and quality information is tracked by serial number. Table 1-1 lists the basic RMA types.

Table 1-1 Basic RMA Types

Replacement Type	Description	Turnaround
Priority Advance Replacement	Customer requests the URGENT replacement of a damaged product	Same Day Shipment
Advance Replacement	Customer request the replacement of a damaged product	Shipment Within 3 Business Days
Repair / Return	Customer will return a damaged product for repair	Shipment Within 5 Days After Receipt
Expendable	A damaged part, such as a cable, is replaced, but the Customer does not return the damaged product	Depends on Urgency - Shipment Within 3 Business Days

Table 1-2 lists the RMA return reasons.

Table 1-2 RMA Reasons for Return

Reason for Return	Description
Damaged by Environment	Product damaged by environmental phenomena such as water damage or earthquake
Damaged in Shipment	Damaged between shipment from Oracle and receipt at the Customer’s installation site.
DOA – Dead on Arrival	Product is not functional when it is first installed at the Customer’s location.
Lab Return	Products returned from lab sites.
Product Capture	Defect to be captured by Quality or Engineering (not Product Recall).
Product Deficiency	Anything wrong with the part that doesn’t fall into another category.
Product Recall	Products recalled by divisions for the repair of a defect or replacement of defective products.
Return – No Product Deficiency	Anything returned without the product being defective.

1.5.1 Repair and Return Shipping Instructions

All returned equipment, assemblies, or subassemblies must be shipped to the Repair and Return Facility specified by the Technical Services engineer. The item being returned must be shipped in the original carton or in an equivalent container assuring proper static handling procedures and with the freight charges prepaid.

The assigned RMA number must be clearly printed on the “RMA#:” line of the shipping label on the outside of the shipping package. If the RMA number is not placed on the label, the return could be delayed.

Obtain and confirm the following information before contacting the My Oracle Support (MOS):
1. Your name
2. Company name
3. Call-back number
4. Email address
5. Which product you are calling about?
6. Site location
7. CLLI number
8. System serial number (NT, CE, LM, DS, etc.)
9. Complete software release (e.g., 28.0.1-41.53.0)
10. Upgrade forms
  - WI005153
  - WI005154
  - WI005218
  - WI005219
  - WI005220
11. Card type: (e.g., E5-MPL, DSM, etc.)
12. Card part number (870-####-##)
13. Associated serial number (102########)
14. Reason for return or replacement (isolated from system)
15. Full name of person the replacement card is being shipped to
16. Shipping address
Note:
If possible, include associated alarms (UAMs) and a copy of the associated output (capture file).
Contact the Customer Contact Center and request a Return of Material Authorization (RMA).
Reference: My Oracle Support (MOS).
If the item is a like-for-like advance replacement, the Technical Services engineer arranges for shipment of the replacement item to the customer.
1. Wait for the replacement component to arrive.
2. Package the defective component in the box of materials you received with your replacement.
  Use proper static handling procedures.
3. Label the outside and inside of the box with your RMA number clearly visible.
  Place the packing slip from the received replacements on the inside of your box.
4. Ship the defective component to the return address listed on the packing slip.
If the item is a repair/return, the Technical Services engineer arranges for shipment of the replacement item to the customer.
1. Package the defective component in a suitable package for shipping.
  Use proper static handling procedures.
2. Label the outside and inside of the box with your RMA number clearly visible.
  Include a packing slip with all the information from 1 along with the RMA number.
3. Ship the defective component to the following address:
  
  Oracle
  Attn: RMA Department
  5200 Paramount Parkway
  Morrisville, NC 27560
  RMA#: <assigned by Oracle>
4. Wait for the repaired component to arrive.

1.5.2 Returning a Crate

Use the following procedure to return a shipping crate and dollies to Oracle.

Replace the retaining brace.
Replace the shipping container front panel using the bolts saved previously and arrange the return shipment by contacting:
Shipping Manager ORACLE

Attn: RMA Department

5200 Paramount Parkway

Morrisville, NC

27560RMA#: <assigned by Oracle>
After the frame is positioned and the dollies are removed from the frame, the dollies are returned to the same address as the shipping container listed above.

If the equipment is being immediately installed ship the dollies back to Oracle in the crate after use. After installing the equipment bolt the dollies securely in the crate and return to Oracle.
OR
If the equipment is not being immediately installed ship the dollies back to Oracle in the box supplied with the crate. After unpacking the equipment return the crate to Oracle and retain the box to return the dollies. After installing the equipment remove the dollies and return to Oracle in the supplied box.

Note:

It is the site supervisor’s responsibility to assure the crate and dollies are returned to Oracle.