Shared Roles

Shared roles provide access to specific functional areas in Oracle® Intelligent Communications Orchestration Network cloud service and are available for both partner and customer accounts. These roles allow organizations to assign permissions according to specific job responsibilities, such as service configuration, site and number administration, voice gateway management, operations supervision, call detail analysis, and audit review.

Table 3-1 Shared Roles

Role	Responsibility	Functions
Service Configuration Admin	Configures and manages voice services and associated integrations.	Create, edit, delete, pause, and resume SIP trunk configurations. Create, edit, and delete service groups. Create, edit, delete, enable and disable integrations. Update private interconnect orders.
Site and Number Admin	Configures and manages sites and telephone numbers.	Create, edit, and delete sites. Add, remove, activate, and pause telephone numbers. Split and merge number blocks. Move telephone numbers between sites.
Voice Gateway Admin	Configures and manages Voice Gateways and associated Voice Bots.	Create, edit, delete, pause, and resume voice gateways. Add, edit and remove voice bots.
Operations Supervisor	Performs operational actions on voice services and associated resources.	Pause and resume SIP trunk services. Enable and disable integrations. Pause and resume voice gateways. Activate and pause telephone numbers. Move telephone numbers to/from services. Clear notifications.
Call Detail Analyst	Accesses call information for operational analysis and troubleshooting.	View call detail records.
Audit Viewer	Reviews audit information for monitoring and oversight.	View audit logs.