Configuration Process

After you become an Oracle® Intelligent Communications Orchestration Network cloud service customer, you can begin the process of configuring the service for your business needs.

The following steps match pages on the Oracle® Intelligent Communications Orchestration Network cloud service dashboard. This guide contains a chapter for each step. After you perform the initial configuration, you can revisit any step at any time to adjust the settings as your business needs change.

  1. Accounts—Establish an account with Oracle and obtain one of the following licenses:
    • Enterprise - Cannot add sub-accounts.
    • Managed Service Provider (MSP) SIP Trunk - Can add sub-accounts.
  2. Sites—Create a Site for every location where you want numbers and services associated. Start by clicking Add Site on the Sites page. For your employees who work remotely, consider assigning their phone numbers to a physical location of your company rather than making a site for each employee at their home address.
  3. Number Blocks—Assign number blocks to each Site. Start by clicking Add Number Blocks on the Number Blocks page. You can perform the actions listed in the Actions menu on the Number Blocks page to manage their use on the sites.
  4. Services—Add Voice Services, Voice Gateways, and Voice Bots to your deployment. Start by clicking Add Service on the Services page. The process includes selecting a Service or a Voice Gateway, assigning number blocks, and configuring Service settings.