Services Management

After you add Services to Oracle® Intelligent Communications Orchestration Network cloud service, you can manage them through the Services page.

The following topics provide instructions for managing Services.

• Edit Services
• Pause Services
• Resume Services
• Delete Services
• Add Service Groups
• Edit Service Groups
• Delete Service Groups
• View and Update a Service Configuration

Edit Services

When you want to update or edit the attributes of a Service, you can do so from the Services page.

Context

Allow a few moments for the update to take effect after you perform this procedure. You may need to refresh the page.

Procedure

1. Go to Services and locate the service you want to edit.
2. On the Services page, click the name of the Service you want to edit.
   Oracle® Intelligent Communications Orchestration Network cloud service displays the details page for the selected Service.
3. On the Service Details page, click View Configuration.
   Oracle® Intelligent Communications Orchestration Network cloud service displays the settings drawer.
4. In the settings drawer, edit the attributes as needed and click Update.
   Oracle® Intelligent Communications Orchestration Network cloud service displays a confirmation message.

Pause Services

When you want to temporarily prevent a Service from transmitting or receiving calls, you can pause the Service.

Before You Begin

• Confirm that the Service status is Active.

Context

Allow a few moments for the Status to change after you perform this procedure. You may need to refresh the page.

Procedure

1. Go to Services and locate the Service you want to pause.
2. At the end of the row that lists the Service, click the ellipses in the Actions column.
   Oracle® Intelligent Communications Orchestration Network cloud service displays the Actions menu.
3. In the Actions menu, click Pause.
   Oracle® Intelligent Communications Orchestration Network cloud service displays a confirmation dialog.
4. In the dialog click Pause.
   Oracle® Intelligent Communications Orchestration Network cloud service changes the Status to Paused and adds Resume to the Actions menu.

Resume Services

When you want to resume a paused service, you can do so from the Services page.

Before You Begin

• Confirm that the Service status is Paused.

Context

Resume reactivates the Service and enables call transmission and reception. Allow a few moments for the Status to change after you perform this procedure. You may need to refresh the page.

Procedure

1. Go to Services and locate the Service you want to resume.
2. At the end of the row that lists the Service, click the ellipses in the Actions column.
   Oracle® Intelligent Communications Orchestration Network cloud service displays the Actions menu.
3. In the Actions menu, click Resume.
   Oracle® Intelligent Communications Orchestration Network cloud service displays a confirmation dialog.
4. In the dialog, click Resume.
   Oracle® Intelligent Communications Orchestration Network cloud service changes the Status to Active and adds Pause to the Actions menu.

Delete Services

When you want to delete a Service from your deployment, you can do so from the Services page.

Context

When you delete a Service, Oracle® Intelligent Communications Orchestration Network cloud service sets all associated number blocks to INACTIVE and moves the Service out of any associated Service Group. Allow a few moments for the Status to change after you perform this procedure. You may need to refresh the page.

Caution:

You cannot recover a deleted Service.

Procedure

1. Go to Services and locate the service you want to delete.
2. At the end of the row that lists the service, click the ellipses in the Actions column.
   Oracle® Intelligent Communications Orchestration Network cloud service displays the Actions menu.
3. In the Actions menu, click Delete.
   Oracle® Intelligent Communications Orchestration Network cloud service displays a confirmation dialog.
4. In the dialog, click Delete.
   Oracle® Intelligent Communications Orchestration Network cloud service changes the Status of the Service to Terminated and deactivates the Actions menu.

Add Service Groups

To provide business continuity in a service outage, you can deploy Services to Oracle® Intelligent Communications Orchestration Network cloud service in groups to support continued communications with redundancy.

Before You Begin

• Confirm that your deployment includes multiple services.

Procedure

1. Go to Services and click Add Service Group, located below the map. If the map is deep, you may need to scroll down to find the Add Service Group button.
   Oracle® Intelligent Communications Orchestration Network cloud service displays the Service Group Details drawer.
2. In the Service Group Details drawer, do the following:
   • Enter a Name for the group.
   • Select the group type. End-point services or Carriage services.
   • Select the service group routing mode from the drop-down list.
   Oracle® Intelligent Communications Orchestration Network cloud service displays the Select Service drawer.
3. Click Continue
4. In the Select Services drawer, select the services you want in the group and click Continue.
   Oracle® Intelligent Communications Orchestration Network cloud service displays the Prioritize Services drawer.
5. In the Prioritize Services drawer, drag and drop the services where the service at the top of the list has first priority for handling calls, and click Add.
   Oracle® Intelligent Communications Orchestration Network cloud service Displays the SIP Trunk Services page with the new service group at the top of the list.

Edit Service Groups

When you want to edit an Oracle® Intelligent Communications Orchestration Network cloud service Service Group, use the following procedure by way of the Services page.

Context

In the following procedure you can perform any combination of steps 2, 3, and 4. You do not need to change every setting. You can change only one setting, if that serves your purpose.

Procedure

1. Go to Services and click the Group link in the Group column.
   Oracle® Intelligent Communications Orchestration Network cloud service displays the Service Group Details drawer.
2. In the Service Group Details drawer, edit the Service Group Name, and click Continue.
   Oracle® Intelligent Communications Orchestration Network cloud service displays the Select Services drawer.
3. In the Select Services drawer, select one or more different services, and click Continue.
   Oracle® Intelligent Communications Orchestration Network cloud service displays the Prioritize Services drawer.
4. In the Prioritize Services drawer, reset the priority.
   Oracle® Intelligent Communications Orchestration Network cloud service displays a success message and the SIP Trunk Services page.
5. Click Update.

Delete Service Groups

When you want to delete a Service Group from Oracle® Intelligent Communications Orchestration Network cloud service, use the following procedure by way of the Services page.

Context

When you delete a service group, Oracle® Intelligent Communications Orchestration Network cloud service removes all services from the group.

Procedure

1. Go to Services and click the link in the Group column.
   Oracle® Intelligent Communications Orchestration Network cloud service displays the Service Group Details drawer.
2. In the Service Group Details drawer, click Delete Service Group.
   Oracle® Intelligent Communications Orchestration Network cloud service displays a confirmation dialog.
3. Click Delete.
   Oracle® Intelligent Communications Orchestration Network cloud service displays the Services page and a success message.

View and Update a Service Configuration

To view or update a service configuration in Oracle® Intelligent Communications Orchestration Network cloud service, go the Services page and perform the following procedure.

Context

You can update any of the attributes in the Carrier drawer, unless the service is paused. You can only view a paused service.

Procedure

1. Go to Services and click the Service Name you want to view.
   Oracle® Intelligent Communications Orchestration Network cloud service displays the Service Details page.
2. On the Service Details page, click View Configuration.
   Oracle® Intelligent Communications Orchestration Network cloud service opens the service configuration drawer.
3. In the drawer, update any of the attributes you want to change.
4. Click Update.
   Oracle® Intelligent Communications Orchestration Network cloud service displays the Number Blocks page with a success message.