Sub-Account Suspension
With the Managed Service Provider (MSP) SIP Trunk license, you can create sub-accounts in your Oracle® Intelligent Communications Orchestration Network cloud service tenancy for managing your customers. When necessary, you can suspend a customer's account. For example, you might suspend a customer's account when the contractual expiry date passed without renewal but you don't yet want to terminate the account.
Account suspension is a reversible process that instantly blocks all service activity (both incoming and outgoing) for the account until you reactivate the account. When you reactivate the account, badges throughout the User Interface turn green and all operations are restored.
- Go to the Accounts page and click the action ellipses on the customer's account listing. Select Suspend and confirm.
- The account status is marked as Suspended with a yellow triangle icon throughout the User Interface.
- Calls and service operations are blocked.
- Service, Number, and Site management becomes read-only. Most actions, such as Pause and Add, are disabled. Delete is available for all the Services, single voice gateways, and all the voice bots under a voice gateway.
- Visual indicators and status badges turn gray or show the Suspended icon.
- You cannot add numbers, services, or sites to a suspended account.
- To reactivate, go to the Accounts page and click the action ellipses on the suspended customer's account listing. Select Reactivate and confirm.