Accounts Management

After you add Accounts to Oracle® Intelligent Communications Orchestration Network cloud service, you can manage them through the Accounts page.

The following topics provide instructions for managing Accounts.

• Add Accounts
• Edit Accounts
• Suspend an Account
• Reactivate an Account

Add Accounts

Oracle® Intelligent Communications Orchestration Network cloud service subscribers with the Managed Services Provider SIP Trunk License can add sub-accounts within their account by way of the Accounts Dashboard page. In this way, you can manage multiple customers from one place.

Context

The following procedure enables you to add one or more sub-accounts to your tenancy.

Procedure

1. Go to the Accounts page and click Add Account.
   Oracle® Intelligent Communications Orchestration Network cloud service opens the Add Account drawer.
2. In the Add Account drawer, do the following:
   • Company Name—Enter the name of the company that owns the account. Maximum Characters: 100. No other restrictions.
   • Country—Select the country where the company that owns the account is located from the drop-down list.

     Note:

     If the country you want is not listed in the drop-down list, contact Oracle Support about adding the country.
   • Address—Enter the company's address in the Search for an Address field or click Manually Enter Address.
   The Add Account drawer displays the fields required to complete the address entry. If you successfully searched for an address, Oracle® Intelligent Communications Orchestration Network cloud service populates the address fields with as much information as possible.
3. Complete the address fields if you chose to manually enter the address or if the pre-populated information needs enhancement.
4. Click Add.
   Oracle® Intelligent Communications Orchestration Network cloud service adds the account to the list on the Accounts page.

Next Steps

• Navigate to the customer's account page by clicking the account name either in the account switcher drop-down list or in the table to continue the configuration with Services, Number Blocks, and Sites.

Edit Accounts

Oracle® Intelligent Communications Orchestration Network cloud service Managed Service Provider licensees can edit their customer's account information by way of the Accounts page.

Context

In the following procedure, you can only edit the Company Address fields.

Procedure

1. Go to the Accounts page, locate the account you want to edit, and click Edit in the Actions menu.
   Oracle® Intelligent Communications Orchestration Network cloud service opens the Add Account drawer.
2. In the Account drawer, edit any of the Company Address fields.
3. Click Update.

Suspend an Account

When you want to suspend one of your customer's accounts in Oracle® Intelligent Communications Orchestration Network cloud service go to the Accounts page and perform the following procedure. You might suspend an account when the customer's billing lapses or the customer no longer uses the account but you do not want to delete the account until the final billing is resolved.

Context

Suspension denies all outbound and inbound calls for the account. You can later reactivate a suspended account.

Procedure

1. Go to the Accounts page, locate the customer you want to suspend, and click the ellipses in the Actions column.
2. In the Actions menu, select Suspend.
   Oracle® Intelligent Communications Orchestration Network cloud service displays a confirmation dialog.
3. In the Suspend Account? dialog, click Suspend.
   Oracle® Intelligent Communications Orchestration Network cloud service displays a suspension confirmation message.

Reactivate an Account

When you want to reactivate a suspended Oracle® Intelligent Communications Orchestration Network cloud service Customer account, go to the Accounts page and perform the following procedure.

Context

After you reactivate an account, status badges displayed throughout the User Interface return to their regular color. Active status badges turn green, Paused status badges turn orange, Inactive badges remain gray.

Procedure

1. Go to the Accounts page, locate the customer you want to reactivate, and click the ellipses in the Actions column.
2. In the Actions menu, select Reactivate.
   Oracle® Intelligent Communications Orchestration Network cloud service displays a confirmation dialog.
3. In the Suspend Account? dialog, click Reactivate Account.
   Oracle® Intelligent Communications Orchestration Network cloud service displays a reactivation confirmation message.