5 Services

The Services page displays a map of the services that you connected through the Oracle® Intelligent Communication Orchestration Network . The connections include SIP trunks to PSTN carriers, on-premises devices, UCaaS and CCaaS providers, and voice gateways.

Topics:

• Services Page Display and Operations
• Add Services
• Services Management

Services Page Display and Operations

In the Oracle® Intelligent Communication Orchestration Network , you configure Services as logical objects that connect carriers to the voice, video, and media streaming services you use. The Services page provides tools to configure and manage SIP Trunk connections.

The Services page initially displays no information because there are no SIP Trunk Services configured. As you configure SIP Trunk Services, the page builds and displays a map of your services with a table listing attributes for each one. The following screen capture shows an example of the Services map with carriers on the left and media services on the right. The map will show all your connections, but you may have to move it with your mouse to see them all when there are many. The Services page displays the menu icon at the top-left and the Add Service button at the top-right.

SIP Trunk Services Table Columns

Service Name—The name you created for the service.

Profile—The communication type profile you selected for the service. For example, Carrier Service, and Generic SIP Service.

Group (Optional)—The group of trunks you created to provide redundancy to help overcome service outages. By combining multiple trunks into a single group with various endpoints that automatically switch to a backup trunk when the active trunk becomes unavailable, you can achieve continuous operation during a service interruption.

Sites—The number of sites associated with the service.

Numbers—The total number of phone numbers associated with the service.

Status—The state of the service, such as New | Feasibility Checked | Reserved | Active | Inactive | Pre-Suspended | Suspended | Processing | Paused | Terminated.

Date Added—The date you added the service.

Actions—The Actions menu located at the end of each row. Use to Pause or Delete individual services for non-carriers. For carriers, only Delete is available.

Voice Gateways Table Columns

Service Name—The name you created for the service.

Voice Channels—The number of voice channels you set.

Voice Bots—The number of voice bots configured for the voice gateway.

Sites—The number of sites associated with the voice gateway.

Numbers—The total number of phone numbers associated with the voice gateway.

Status—The state of the voice gateway, such as New | Feasibility Checked | Reserved | Active | Inactive | Pre-Suspended | Suspended | Processing | Paused | Terminated.

Actions—The Actions menu located at the end of each row. Use to Pause or Delete individual voice gateways.

Action Buttons

The Services page displays the following buttons for adding services:

Add Service—Use to add individual services. The button launches the work flow where you select a service profile, assign number blocks, and configure service settings.

Add Service Group—Use to launch the work flow where you select a service profile, select a carrier trunk, assign number blocks, and configure service settings.

Actions on the Services Page

On the Services page, you can use the following actions to manage the services you use with Oracle® Intelligent Communication Orchestration Network .

Pause—Use to temporarily prevent active Services from transmitting or receiving call traffic.

Resume—Use to enable a paused Service to resume transmitting and receiving call traffic.

Add Services—Use to add services one-by-one. Click to display the Select Your Service Profile page where you select a communication service. When you click the communication service, Oracle® Intelligent Communication Orchestration Network displays a unique profile of attributes for you to set for the selected service. You can return to edit the profile at any time.

Service Groups—Use to create groups of communication services bundled to provide redundancy for business continuity during an outage or other event. Click to display the Service Group Details drawer.

Add Services

The high-level process for adding services to Oracle® Intelligent Communication Orchestration Network is similar regardless of the service you select, but some of the configuration fields vary from one service to another. Use the following topics to see the details of the configuration for the service you want to add.

Note:

After you provision a service, please allow up to 24 hours for all DNS services to resolve the URL.

• The Process for Connecting Services
• Connect the Carrier Service
• Connect the Cisco WebEx Calling or Contact Center Service
• Connect the Generic SIP Service
• Connect the Genesys Cloud CX Service
• Connect the Microsoft Teams (Direct Routing) Service
• unresolvable-reference.html#GUID-617747BC-9616-4226-A9B0-90786D657197
• Connect a Voice Gateway

The Process for Connecting Services

Connecting services to your Oracle® Intelligent Communication Orchestration Network deployment requires a multi-step process that varies in details depending on the service you select.

The process for connecting services includes the following work flow that you begin on the Services page. See Add Services for links to instructions for each service you can add to Oracle® Intelligent Communication Orchestration Network .

1. Go to the Services page—Click Add Service. Oracle® Intelligent Communication Orchestration Network displays the Select Service Profile page.
2. Select a service profile—Select the service you want and click Continue. Oracle® Intelligent Communication Orchestration Network displays the Set Up a Service page, which varies according to the service selected.
3. Follow the guided set up work flow—Complete the steps provided in the navigation pane to the right of the set up pane. Each time you complete a step and click Continue, the work flow advances to the next step.

Note:

After you provision a service, please allow up to 24 hours for all DNS services to resolve the URL.

The following screen capture shows an example of the Select Your Service Profile page with a list of services and descriptions. When you click a service and click Continue, Oracle® Intelligent Communication Orchestration Network displays the next page in the work flow.

Add a Service Group

You might want to create a group of services to provide redundancy during a service outage to support continued communications for business continuity. Within the service group, you can set the fail over priority. See Add Service Groups.

Connect the Carrier Service

Use the Carrier service to increase flexibility and scalability compared to traditional phone lines. Carrier service may reduce costs and can enhance your business continuity plan by enabling alternate call routing during an outage.

Context

You can connect a SIP trunk from Oracle® Intelligent Communication Orchestration Network to your telecom carrier to connect your voice services to the Public Switched Telephone Network.

Note:

After you provision the service, please allow up to 24 hours for all DNS services to resolve the URL.

Procedure

1. Go to Services, and click Add Service.
2. On the Select Service Profile page, click the SIP Trunk Service filter chip and select UCaaS or CCaaS.
3. On the Select Service Profile page, click the Carrier Service card, and click Continue.
4. On the Configure Service Settings page, do the following:

   Hide Default Values	Toggle to show or hide the default values.
   Service Name	Enter the name you want for the service.
   Service Region	Select the physical location for the service you are connecting from the drop-down list.
   SIP Signaling Transport Method	Select a SIP transport method from the drop-down list.
   SIP Termination Method	Select a termination method from the drop-down list.
   ACLs	Set the number of Access Control Lists to use. Valid values: 1-100.
   IP Address	Enter the IP address of the service. You must define the Classless Inter-Domain Routing (CIDR) using the first IP address of the network. If you use any other IP within the sub net as the base for CIDR, Oracle Intelligent Communication Orchestration Network returns an error. Example: Use 192.168.12.0/24 instead of 192.168.12.1/24 Format the CIDR with an IP address followed by the number of network address prefix bits after the slash. For example: 192.168.1.0/32.
   Inbound Server URI	Enter the end-point address for incoming calls.
   Enable PII Data Masking	Enable to hide Personally Identifiable Information to comply with data privacy laws.
   Number of Channels	Enter the upper limit of the number of connections to allow at one time to enable handling multiple calls simultaneously.
   Maximum CAPS	Enter the number of Call Attempts Per Second you want to allow. Valid values: 5-50.

5. Click Submit.
   Oracle® Intelligent Communication Orchestration Network adds Carrier Service to the diagram on the Services page.

Connect the Cisco WebEx Calling or Contact Center Service

Use the following procedure to connect the Cisco WebEx Calling Service to the Cisco WebEx Contact Center Service to the Oracle® Intelligent Communication Orchestration Network .

Before You Begin

• Review the following procedure in advance, so you can get the necessary information from the WebEx Control Hub before you begin. For example, you need the outbound proxy address, the WebEx line or port number, the trunk group (OTG-DTG), and the destination trunk group.

Procedure

1. Go to Services and click Add Service.
2. On the Select Service Profile page, click the SIP Trunk Service filter chip.
   Oracle® Intelligent Communication Orchestration Network moves the filter chip into the Search field.
3. (Optional) On the Select Service Profile page, right-click the SIP Trunk Service filter chip and select one of the following:
   • UCaaS—For integrating video conferencing, messaging, video conferencing and other team collaboration tools.
   • CCaaS—For contact center functionality, such as interactive voice response systems, analytics, and call routing.
4. On the Select Service Profile page, click the Cisco WebEx Calling card and click Continue.
5. On the Select Carrier Trunk page, select the carrier SIP trunk to which you want to route outbound Webex calls or add a carrier and click Continue.
6. On the Assign Number Blocks page, select or add the numbers you want to assign to the selected service and click Continue.

   Note:

   The assigned numbers are the only ones allowed to pass through the service.
7. On the Configure Service Settings page, enter the following information:

   Service Name	Enter the name you want for the service. For example, WebEx Calling North America 01.
   Service Region	Select the physical location for the service you are connecting from the drop-down list.
   Service Time Zone	Select the time zone where the end user caller is located. Oracle Intelligent Communication Orchestration Cloud Service uses the time zone Call Detail records and other reporting.
   SIP Signaling Transport Method	Select TLS from the drop-down list.
   SIP Termination Method	The system sets Third-party Registration as the SIP termination method.
   Enable On-Net Calls	When enabled, the system routes outbound calls from Webex directly within the Oracle Intelligent Communications Orchestration Network Cloud Service, if the destination number is managed by the cloud service, instead of routing back to the PSTN.
   Enable Bursting	Enable to allow concurrent call volume to exceed the configured channel capacity. Bursting is limited to up to 50% above the configured channel capacity
   Enable PII Data Masking	Enable to hide Personally Identifiable Information to comply with data privacy laws. Enabling masks the last two digits of an outbound call in all Call Detail Records.
   Number of Channels	Enter the maximum number of channels (concurrent calls) allowed for this SIP trunk. Values: Minimum 5 | Maximum 5,000.
   Maximum Calls Accepted Per Second	Enter the maximum CAPS limit for this SIP Trunk. Valid values: 5-50.
   User Name	Enter the WebEx tenancy user's name.
   Password	Enter the WebEx tenancy password.
   Registrar Domain	Enter the Registrar Domain from the Webex Control Hub.
   Trunk Group	Enter the region-specific IP address that corresponds to your IVP service region: US1 — 141.148.94.123. AU1 or UK1 — 132.226.133.10. IP addresses will also function. Using the region-matched IP ensures optimal call routing performance and minimizes latency between IVP and Webex.
   Line and Port	Enter the Line or Port from the Webex Control Hub.
   Outbound Proxy Address	Enter the outbound proxy address from the WebEx Control Hub. Important: You must use the following suffix: -:8934;transport=tls
   Default Outbound CLI	Select the phone number to use as the default outbound CLI displayed when a CLI is not provided by Webex.
   CLI Error Handling	Select an error handling type from the drop-down list. Values: Reject Invalid | Overwrite Invalid | Always.
   Call Forwarding Destination	(Optional) Enter the destination phone number you want for forwarded calls.
   Call Forwarding Rule	Select a call forwarding rule from the drop-down list. Values: Always | On Failure.

8. Click Submit.
   Oracle® Intelligent Communication Orchestration Network adds the Cisco WebEx Calling Service to the diagram on the Services page.

Connect the Generic SIP Service

Use the Generic SIP Service with Oracle® Intelligent Communication Orchestration Network instead of traditional phone lines for cost reduction, scalability, and integration with communication channels such as video, messaging, and voice.

Before You Begin

• Prepare a list of number blocks to add, if needed.

Context

To connect a communications service for use with Oracle® Intelligent Communication Orchestration Network you must select the service, assign number blocks to the service, and configure the service settings.

Note:

After you provision the service, please allow up to 24 hours for all DNS services to resolve the URL.

Procedure

1. Go to Services, and click Add Service.
2. On the Select Service Profile page, click the SIP Trunk Service filter chip and select UCaaS or CCaaS.
3. On the Select Your Service Profile page, click the Generic SIP Service card and click Continue.
4. On the Select Carrier Trunk page, select the carrier SIP trunk to which you want to route outbound Generic SIP calls or add a carrier and click Continue.
5. On the Assign Number Blocks page, select or add the numbers you want to assign to the selected service and click Continue.
6. On the Configure Service Settings page, enter the following information:

   Hide Default Values	Toggle to show or hide the default values.
   Service Name	Enter the name you want for the service.
   Service Region	Select the physical location for the service you are connecting from the drop-down list.
   Service Time Zone	Select the time zone where the caller and callee are located, not necessarily the site time zone.
   SIP Signaling Transport Method	Select a SIP transport method from the drop-down list.
   SIP Termination Method	Select a termination method from the drop-down list.
   ACLs	Enter the port to open for traffic coming from the service to Oracle Intelligent Communication Network Cloud Service
   IP Address	Enter the IP address of the service.
   Inbound Server URI	Enter the Uniform Resource Identifier (URI) to which Oracle Intelligent Communication Orchestration Network Cloud Service sends inbound calls to the platform and voice service. Typically provided by the third-party platform or voice service provider. Use the simple IP address. Examples: 52.252.xx.xx. 52.252.xx.xx:5080.
   Outbound Server URI	Automatically assigned by Oracle Intelligent Communication Orchestration Network Cloud Service.
   Enable Bursting	Enable to temporarily allow more calls than initially provisioned to handle unexpected spikes in call traffic for a small amount of time at a premium rate.
   Enable PII Data Masking	Enable to hide Personally Identifiable Information to comply with data privacy laws. Enabling masks the last two digits of an outbound call in all Call Detail Records.
   Number of Channels	Enter the upper limit of the number of connections to allow at one time to enable handling multiple calls simultaneously.
   Default Outbound CLI	Enter the number you want for the default outbound calling line identifier. Note: The number must be in the block you assigned to the service. When you use a number that is not in the block, the number will display unless you select Reject Invalid Number from CLI Call Handling.
   CLI Error Handling	Select an error handling type from the drop-down list. Values: Reject Invalid | Overwrite Invalid | Always.
   Call Forwarding Destination	(Optional) Enter the phone number you want for the call forwarding destination.
   Call Forwarding Rule	(Optional) Select a call forwarding rule from the drop-down list. Always | On Failure.

7. Click Submit.
   Oracle® Intelligent Communication Orchestration Network adds Generic SIP Service to the diagram on the Services page.

Connect the Genesys Cloud CX Service

Use the Genesys Cloud CX Service to take advantage of the Cloud’s scalability and flexibility and to help keep control of your carrier costs. Genesys Cloud CX helps simplify global deployments and meet regional regulations.

Before You Begin

• Prepare a list of number blocks to add, if needed.

Context

To connect the Genesys Cloud CX service with Oracle® Intelligent Communication Orchestration Network , you must select the service, assign number blocks to the service, and configure the service settings.

Note:

After you provision the service, please allow up to 24 hours for all DNS services to resolve the URL.

Procedure

1. Go to Services, and click Add Service.
2. On the Select Service Profile page, click the SIP Trunk Service filter chip and select CCaaS.
3. On the Select Service Profile page, select Genesys Cloud CX, and click Continue.
   Oracle® Intelligent Communication Orchestration Network displays the Select Carrier Trunk page.
4. On the Select Carrier Trunk page, select the carrier SIP trunk to which you want to route outbound Genesys Cloud CX calls or add a carrier and click Continue.
5. On the Assign Number Blocks page, select or add the numbers you want to assign to the selected service and click Continue.
   Oracle® Intelligent Communication Orchestration Network displays the Configure Service Settings page.
6. On the Configure Service Settings page, enter the following information:

   Hide Default Values	Toggle to show or hide the default values.
   Service Name	Enter the name you want for the service.
   Service Region	Select the physical location for the service you are connecting from the drop-down list.
   Service Time Zone	Select the time zone where the caller and callee are located, not necessarily the site time zone.
   SIP Signaling Transport Method	Select a SIP transport method from the drop-down list. Valid values: TCP | TLS.
   SIP Termination Method	Select a termination method from the drop-down list. Valid values: FQDN | Authentication
   Authentication (Displays only when you select Authentication for the SIP Termination Method.)	Enter the User Name and Password required for authentication.
   Inbound Server URI	Enter the The Uniform Resource Identifier (URI) to which Oracle Intelligent Communication Orchestration Network Cloud Service sends inbound calls to the platform and voice service. Typically provided by the third-party platform or voice service provider. Use the Fully Qualified Domain Name. Examples: icon-beta-test.byoc.apse2.pure.cloud iconsqa.byoc.usw2.pure.cloud
   Outbound Server URI	Automatically assigned by Oracle Intelligent Communication Orchestration Network Cloud Service.
   Enable Bursting	Enable to temporarily allow more calls than initially provisioned to handle unexpected spikes in call traffic for a small amount of time at a premium rate.
   Enable PII Data Masking	Enable to hide Personally Identifiable Information to comply with data privacy laws. Enabling masks the last two digits of an outbound call in all Call Detail Records.
   Number of Channels	Enter the upper limit of the number of connections to allow at one time to enable handling multiple calls simultaneously. Minimum 5 | Maximum 5,000.
   Default Outbound CLI	Enter the number you want for the default outbound calling line identifier. Note: The number must be in the block you purchased from your carrier. When you use a number that is not in the block, the number will display unless you select Reject Invalid Number from CLI Call Handling.
   CLI Error Handling	Select an error handling type from the drop-down list.
   Call Forwarding Destination	Enter the destination phone number you want for all calls.
   Call Forwarding Rule	Select a call forwarding rule from the drop-down list. Always | On Failure.

7. Click Submit.
   Oracle® Intelligent Communication Orchestration Network adds Genesys Purecloud to the diagram on the Services page.

Connect the Microsoft Teams (Direct Routing) Service

Use the Microsoft Teams Direct Routing Service to connect to your existing phone system to enable users to make and receive calls with their existing phone numbers within your existing infrastructure.

Before You Begin

• Configure your Microsoft Teams account to generate the appropriate Outbound URI validation key. You must enter the key in the following procedure.
• Prepare a list of number blocks to add, if needed.

Context

To connect a service for use with Oracle® Intelligent Communication Orchestration Network you must select a service, assign number blocks to the service, and configure the service settings. In step 5, if the Assign Number Blocks page displays no numbers, or no numbers you want, click Add New Numbers.

Note:

After you provision the service, please allow up to 24 hours for all DNS services to resolve the URL.

Procedure

1. Go to Services, and click Add Service.
2. On the Select Service Profile page, click the SIP Trunk Service filter chip and select UCaaS.
3. On the Select Service Profile page, click the Microsoft Teams (Direct Routing), card, and click Continue.
4. On the Select Carrier Trunk page, select the carrier SIP trunk to which you want to route outbound Microsoft Teams calls or add a carrier and click Continue.
5. On the Assign Number Blocks page, select the number blocks you want to assign to the Microsoft Team (Direct Routing) Service, and click Continue.
6. On the Configure Service Settings page, do the following:

   Hide Default Values	Toggle to show or hide the default values.
   Service Name	Enter the name you want for the service.
   Service Region	Enter the geographic region where the service will operate.
   Service Time Zone	Select the time zone where the caller and callee are located, not necessarily the site time zone.
   SIP Signaling Transport Method	Predetermined. Not editable.
   SIP Termination Method	Predetermined. Not editable.
   Inbound Server URI	Automatically entered. Hard coded. Not editable.
   Enable Bursting	Enable to temporarily allow more calls than initially provisioned to handle unexpected spikes in call traffic.
   Enable PII Data Masking	Enable to hide Personally Identifiable Information to comply with data privacy laws.
   Number of Channels	Enter the upper limit of the number of connections to allow at one time to enable handling multiple calls simultaneously.
   Default Outbound CLI	Select a number from the drop-down list to use as the default Calling Line Identification number.
   CLI Error Handling	Select an error handling type from the drop-down list. Val-use: Reject Invalid | Overwrite Invalid | Always.
   Microsoft Teams Domain Validation Key	Enter the value in this format: MS=ms#######
   Call Forwarding Destination	Enter the phone number you want for the call forwarding destination.
   Call Forwarding Rule	Select a call forwarding rule from the drop-down list. Always | On Failure.

7. Click Submit.
   Oracle® Intelligent Communication Orchestration Network adds Microsoft Teams to the diagram on the Services page.

Connect the NICE CXone Mpower Service

Use the NICE CXone Service for voice and data connectivity that enables your contact center to communicate over the internet with your carrier's network.

Procedure

1. Go to Services, and click Add Service.
2. On the Select Service Profile page, click the SIP Trunk Service filter chip and select CCaaS.
3. On the Select Service Profile page, click NICE CXone Mpower and click Continue.
4. On the Select Carrier Trunk page, select a carrier from the drop-down list or add a carrier and click Continue.
5. On the Assign Number Blocks page, select or add the numbers you want to assign to the selected Service and click Continue.
6. On the Configure Service Settings page, enter the following information:

   Hide Default Values	Toggle to show or hide the default values.
   Service Name	Enter the name you want for the service.
   Service Region	Select the geographic location for the service you are connecting from the drop-down list.
   Service Time Zone	Select the time zone for the location of the service you are connecting from the drop-down list.
   SIP Signaling Transport Method	Read-only. The value is set to TCP.
   Inbound Server URI	Enter the Uniform Resource Identifier (URI) to which Oracle Intelligent Communication Orchestration Network Cloud Service sends inbound calls to the platform and voice service. Typically provided by the third-party platform or voice service provider. Use the simple IP address. Examples: 52.252.xx.xx. 52.252.xx.xx:5080.
   Enable On-Net Calls	Enable to allow calls to be routed within the platform, avoiding external carrier routing.
   Enable Bursting	Enable to temporarily allow more calls than initially provisioned to handle unexpected spikes in call traffic for a small amount of time at a premium rate.
   Enable PII Data Masking	Enable to hide Personally Identifiable Information to comply with data privacy laws. Enabling masks the last two digits of an outbound call in all Call Detail Records.
   Number of Channels	Enter the upper limit of the number of connections to allow at one time to enable handling multiple calls simultaneously.
   Maximum CAPS	Set the maximum number of calls allowed per second.
   Default Outbound CLI	Select the phone number you want for the Outbound Calling Line Identifier from the drop-down list.
   CLI Error Handling	Select an error handling type from the drop-down list. Values: Reject Invalid | Overwrite Invalid | Always.
   Call Forwarding Destination	(Optional) Enter the phone number you want for the call forwarding destination.
   Call Forwarding Rule	(Optional) Select a call forwarding rule from the drop-down list. Always | On Failure.

7. Click Submit.
   The Oracle® Intelligent Communication Orchestration Network adds NICE CXone to the diagram on the Services page.

Connect a Voice Gateway

Oracle® Intelligent Communication Orchestration Network provides the option to use a Voice Gateway and Voice Bots for your call center. You can add a Voice Bot now, in this procedure, or you can add one later.

Before You Begin

• Add any number blocks you want to assign to the voice gateway you will choose in the following procedure, if they are not already listed. Number blocks must be assigned to a site other than Inventory.

Context

After you click Add Service on the Services page, the user interface guides you through the process to add a Voice Gateway and, optionally, a Voice Bot. To add a Voice Bot, you must enter the same Secret Key and Bot ID you set when you established the Voice Bot service with the provider.

Procedure

1. Go to the Services page and click Add Service.
2. On the Select Your Service Profile page, click the Voice Gateway card that you want and click Continue.
3. On the Configure Voice Gateway Settings page, do the following:
   • Enter the name you want for the service. Valid values: 1-30 characters.
   • Enter the number of channels you want to allocate to the service. Valid values: 1-5,000.
4. Click Continue.
5. (Optional) On the Add a Voice Bot page, click a Voice Bot card and click Continue, if you want to add a Voice Bot now. You can add Voice Bots later.
6. On the Assign Number Blocks page, select the number blocks you want to use with the gateway and click Continue.
   Oracle® Intelligent Communication Orchestration Network displays the Configure Voice Bot settings page with the fields required by the voice bot you selected.
7. On the Configure Voice Bot Settings page, complete the fields, which may vary per provider.
   Note: Regardless of the voice bot you select, the Speech Configuration section displays Use Voice Bot Provider Speech-to-Text Engine and Use Voice Bot Provider Text-to-Speech Engine with a toggle to enable or disable each one. At this time, the toggles are set to the enabled position and cannot be changed.
8. Click Submit.
   Oracle® Intelligent Communication Orchestration Network displays the newly added voice bot in the map on the Services page.

Services Management

After you add Services to Oracle® Intelligent Communication Orchestration Network , you can manage them through the Services page.

The following topics provide instructions for managing Services.

• Edit Services
• Pause Services
• Resume Services
• Delete Services
• Add Service Groups
• Edit Service Groups
• Delete Service Groups
• View and Update a Service Configuration

Edit Services

When you want to update or edit the attributes of a Service, you can do so from the Services page.

Context

Allow a few moments for the update to take effect after you perform this procedure. You may need to refresh the page.

Procedure

1. Go to the Services page and locate the service you want to edit.
2. On the Services page, click the name of the Service you want to edit.
   Oracle® Intelligent Communication Orchestration Network displays the details page for the selected Service.
3. On the Service Details page, click View Configuration.
   Oracle® Intelligent Communication Orchestration Network displays the settings drawer.
4. In the settings drawer, edit the attributes as needed and click Update.
   Oracle® Intelligent Communication Orchestration Network displays a confirmation message.

Pause Services

When you want to temporarily prevent a Service from transmitting or receiving calls, you can pause the Service.

Before You Begin

• Confirm that the Service status is Active.

Context

Allow a few moments for the Status to change after you perform this procedure. You may need to refresh the page.

Procedure

1. Go to the Services page and locate the Service you want to pause.
2. At the end of the row that lists the Service, click the ellipses in the Actions column.
   Oracle® Intelligent Communication Orchestration Network displays the Actions menu.
3. In the Actions menu, click Pause.
   Oracle® Intelligent Communication Orchestration Network displays a confirmation dialog.
4. In the dialog click Pause.
   Oracle® Intelligent Communication Orchestration Network changes the Status to Paused and adds Resume to the Actions menu.

Resume Services

When you want to resume a paused service, you can do so from the Services page.

Before You Begin

• Confirm that the Service status is Paused.

Context

Resume reactivates the Service and enables call transmission and reception. Allow a few moments for the Status to change after you perform this procedure. You may need to refresh the page.

Procedure

1. Go to the Services page and locate the Service you want to resume.
2. At the end of the row that lists the Service, click the ellipses in the Actions column.
   Oracle® Intelligent Communication Orchestration Network displays the Actions menu.
3. In the Actions menu, click Resume.
   Oracle® Intelligent Communication Orchestration Network displays a confirmation dialog.
4. In the dialog, click Resume.
   Oracle® Intelligent Communication Orchestration Network changes the Status to Active and adds Pause to the Actions menu.

Delete Services

When you want to delete a Service from your deployment, you can do so from the Services page.

Context

When you delete a Service, Oracle® Intelligent Communication Orchestration Network sets all associated number blocks to INACTIVE and moves the Service out of any associated Service Group. Allow a few moments for the Status to change after you perform this procedure. You may need to refresh the page.

Caution:

You cannot recover a deleted Service.

Procedure

1. Go to the Services page and locate the service you want to delete.
2. At the end of the row that lists the service, click the ellipses in the Actions column.
   Oracle® Intelligent Communication Orchestration Network displays the Actions menu.
3. In the Actions menu, click Delete.
   Oracle® Intelligent Communication Orchestration Network displays a confirmation dialog.
4. In the dialog, click Delete.
   Oracle® Intelligent Communication Orchestration Network changes the Status of the Service to Terminated and deactivates the Actions menu.

Add Service Groups

To provide business continuity in a service outage, you can deploy Services to Oracle® Intelligent Communication Orchestration Network in groups to support continued communications with redundancy.

Before You Begin

• Confirm that your deployment includes multiple services.

Procedure

1. Go to the Services page and click Add Service Group, located below the map. If the map is deep, you may need to scroll down to find the Add Service Group button.
   Oracle® Intelligent Communication Orchestration Network displays the Service Group Details drawer.
2. In the Service Group Details drawer, do the following:
   • Enter a Name for the group.
   • Select the group type. End-point services or Carriage services.
   • Select the service group routing mode from the drop-down list.
   Oracle® Intelligent Communication Orchestration Network displays the Select Service drawer.
3. Click Continue
4. In the Select Services drawer, select the services you want in the group and click Continue.
   Oracle® Intelligent Communication Orchestration Network displays the Prioritize Services drawer.
5. In the Prioritize Services drawer, drag and drop the services where the service at the top of the list has first priority for handling calls, and click Add.
   Oracle® Intelligent Communication Orchestration Network Displays the SIP Trunk Services page with the new service group at the top of the list.

Edit Service Groups

When you want to edit an Oracle® Intelligent Communication Orchestration Network Service Group, use the following procedure by way of the Services page.

Context

In the following procedure you can perform any combination of steps 2, 3, and 4. You do not need to change every setting. You can change only one setting, if that serves your purpose.

Procedure

1. Go to the Services page and click the Group link in the Group column.
   Oracle® Intelligent Communication Orchestration Network displays the Service Group Details drawer.
2. In the Service Group Details drawer, edit the Service Group Name, and click Continue.
   Oracle® Intelligent Communication Orchestration Network displays the Select Services drawer.
3. In the Select Services drawer, select one or more different services, and click Continue.
   Oracle® Intelligent Communication Orchestration Network displays the Prioritize Services drawer.
4. In the Prioritize Services drawer, reset the priority.
   Oracle® Intelligent Communication Orchestration Network displays a success message and the SIP Trunk Services page.
5. Click Update.

Delete Service Groups

When you want to delete a Service Group from Oracle® Intelligent Communication Orchestration Network , use the following procedure by way of the Services page.

Context

When you delete a service group, Oracle® Intelligent Communication Orchestration Network removes all services from the group.

Procedure

1. Go to the Services page, and click the link in the Group column.
   Oracle® Intelligent Communication Orchestration Network displays the Service Group Details drawer.
2. In the Service Group Details drawer, click Delete Service Group.
   Oracle® Intelligent Communication Orchestration Network displays a confirmation dialog.
3. Click Delete.
   Oracle® Intelligent Communication Orchestration Network displays the Services page and a success message.

View and Update a Service Configuration

To view or update a service configuration in Oracle® Intelligent Communication Orchestration Network , go the Services page and perform the following procedure.

Context

You can update any of the attributes in the Carrier drawer, unless the service is paused. You can only view a paused service.

Procedure

1. Go to the Services page and click the Service Name you want to view.
   Oracle® Intelligent Communication Orchestration Network displays the Service Details page.
2. On the Service Details page, click View Configuration.
   Oracle® Intelligent Communication Orchestration Network opens the service configuration drawer.
3. In the drawer, update any of the attributes you want to change.
4. Click Update.
   Oracle® Intelligent Communication Orchestration Network displays the Number Blocks page with a success message.