Table of Contents Table of Contents Title and Copyright Information About This Guide 1 About the ISR Session Recording Client Support 2 ISR FACE ISR FACE Creating an API User REST API Commands URL-Encoding Special Characters Logging In to FACE audioRecording Commands download redirect details start | pause | resume | stop split delete Input Parameters HTTP POST Request Parameters URL Request Parameters Return Data Special Return Data Formatting file/download eventNotify StartScreenCapture StopScreenCapture version Return Codes FACE Policy System FACE Policy Configurations Determining the UCID External Event Notifications Events and Notifications External Events Parameters Available by Event Type External Event Notification and Parameters Example 3 Common FACE Commands Basic FACE Commands Version Info Authentication Fetch Recordings Get Recording Details Download Single Recorded Audio File by File Name Get Segment Details by File Name Get Single Recording Details by UCID Get Recordings by Date Get Live Recordings Recording Controls Start Recording with From/To URIs Stop Recording with From/To URIs Split Session Recording into Segments (Using UCID) Custom Data Get Recordings Using Custom Data Fields and Values Update Custom Data Field Values Add Custom Data Field Values to Segment Update Custom Data Value for Recording Format Responses in JSON Format Responses In the Default "verint" Template