Viewing Order Status Information

You view order status information on the Order page, which is the Order Lifecycle Management home page.

The Order page contains the following:

The order bar at the top of the page provides an overview of the order status. See "About the Order Bar" for more information.
The timeline provides a graphical view of the progress of the order in relation to its milestones, and provides a view of the order functions and child functions that have errors.

An order typically includes functions (for example, a billing, marketing, and provisioning function), each of which has its own track on the timeline. An order function might have child functions, such as a bundle or whole order, which also have their own tracks. Each track displays the projected or actual start date and the projected or actual end date of the function.

See "About the Order Timeline" for more information.

About the Order Bar

The order bar at the top of the Order page includes the following:

Order scheduling status and fulfillment state

This information is at the left of the order bar. The order scheduling status is above the order fulfillment state. The scheduling status indicates whether the order is on schedule. The fulfillment state indicates where the order is in the order lifecycle. See "About Order Scheduling Status and Fulfillment State" for more information.
Fulfillment

This displays the fulfillment date for the order as a whole, which includes all the order functions and child functions that are required to fulfill the order. For example, for an order that is in progress, the fulfillment date shows the projected and promised order delivery dates and whether the order is delayed, early, or on time.

To view the status of the promised fulfillment date for the order, click Promised. The high confidence, optimistic, and pessimistic promised dates are displayed. See "About Order Fulfillment Dates" for more information.
New Errors

This displays the number of new errors that occurred on the order during processing that have not yet been updated with an impact.

To update new errors, click Update Completion Time. See "Working with Order Processing Errors" for information about viewing and updating errors.
History

This displays the number of errors that occurred on the order during processing that are unresolved and resolved. An unresolved error is an error that has been updated with an impact but is not yet fixed. A resolved error is one that has been fixed in the OSM system.

To view more information about the errors or to update the errors, click Unresolved Errors. This option is available only when there are unresolved errors. See "Working with Order Processing Errors" for information about viewing and updating errors.

About the Order Timeline

The timeline on the Order page, by default, displays the overall order track. Click show more on the timeline to display timeline tracks for the order functions and the order child functions.

To view errors and start and end date information for an order function or child function, click its timeline track. A dialog box appears that displays the promised start and end dates, the projected or actual start and end dates, and, if errors occurred, the type and number of errors. See "Viewing Errors on the Timeline" for more information about viewing errors on the timeline.

The timeline and its tracks have the following attributes:

A scale

The scale of the timeline that is automatically displayed depends on the expected duration of an order. For example, an order that takes six weeks to fulfill is automatically displayed on a weekly scale.

To change the scale of the timeline, click any of the buttons located below the timeline area, for example, Day or Week. If you change the scale, it is returned to the default scale the next time you start the UI.

The scale options you can choose from depend on the order duration. For example, you cannot display on an hourly scale an order that has an expected duration of one month. Scale options that do not match the order duration are not available.
Date pointers on the timeline scale

Pointers on the timeline scale indicate important dates. For example, for an in-progress order, the pointers indicate the promised fulfillment date, today's date, and the projected fulfillment date.
Timeline bars

The timeline bars in each track indicate the processing durations of the order, order functions, and child functions respectively. The style of the timeline bars indicate the following:
- The solid portion indicates the completed part of the order or order function.
- The dotted portion indicates the uncompleted part of the order or order function.
- The oval around the bar indicates the promised start and end dates for the order or order function.
  
  Note:
  
  A function or child function that completes in very little time (such as seconds or minutes) has a timeline bar that appears as a circle because its duration is so short.

The timeline bar can display one or more of the following icons:

Icon	Description
	Indicates new errors that have occurred on the order. How long ago the error occurred is also displayed.
	Indicates unresolved errors, which are errors that have been updated but are not yet fixed.
	Indicates new errors for child functions that already have an unresolved error.

About Order Scheduling Status and Fulfillment State

The order scheduling status and fulfillment state are displayed on the Order page, at the very left in the order bar.

The order fulfillment state combined with the order scheduling status determines the overall status of an order. For example, an order with a scheduling status of Delayed and fulfillment state of In Progress is active in the system but will not be completed by the delivery date that the customer requested.

Scheduling status is in relation to the projected delivery date and other fulfillment dates, which are described in "About Order Fulfillment Dates".

Orders can have one of the following scheduling statuses:

Not Started: When the order has not started being processed in the system.
Ahead of Schedule: When the projected delivery date is earlier than the optimistic promised delivery date.
On Schedule: When the projected delivery date is between the optimistic promised delivery date and the high confidence promised delivery date.
Jeopardy: When the projected delivery date is between the high confidence promised delivery date and the pessimistic promised delivery date. This order scheduling status indicates that an order is not delayed yet, but may be delayed unless action is taken.
Delayed: When the projected delivery date is later than the pessimistic promised delivery date.
Not Available (with a reason): The reasons why an order status is not available include: Terminated, Canceling, and Amending.

Orders can have one of the following fulfillment states:

In Progress: OSM has started to process the order.
Completed: OSM has successfully completed processing the order.
Canceled: The order has been canceled in the OSM system.
Failed: The order has failed to complete successfully.
Terminated: The order has ended before it has successfully completed.

About Order Fulfillment Dates

Fulfillment dates are displayed on the Order page, in the order bar, under Fulfillment. The dates that are displayed depend on where the order is in the order lifecycle. Important fulfillment dates are the following:

Requested delivery date: Date that the customer requests the delivery of an order.
Promised delivery date: Date that the service provider has promised to deliver an order. View the following promised delivery dates by clicking the Promised link:
- Optimistic: This is the earliest likely date that the overall order can be delivered. This date is based on the optimistic date duration that is configured at design time, plus the optimistic date configuration of preceding components.
- High Confidence: This is the date that is represented by the Promised marker on the order timeline. This date is between the optimistic and pessimistic dates, and is calculated by the system based on the durations of order functions and child functions. This date is based on the optimistic, most likely, and pessimistic date durations that are configured at design time, plus the promised duration of preceding components.
- Pessimistic: This is the latest possible date that the overall order can be delivered and not be considered delayed. This date is based on the pessimistic date durations that are configured at design time, plus the pessimistic date duration of preceding components.
Note:

The promised delivery dates are calculated using an industry standard statistical tool: program evaluation and review technique (PERT).
Projected delivery date: Date by which an order is projected to be delivered, based on the current progress of an order. This date is based on the promised completion date, plus changes in completion time based on errors that have had an impact on the delivery date.
Actual delivery date: Date that an order is delivered and whether it was completed early, late, or on schedule.