Configuring UCaaS CCaaS Settings

The two setting options found under the folder: adminSettingsUCaaS CCaaS are used for configuring the UCaaS CCaaS application.

The configuration involves two parts -
  • Configuring Microsoft Teams
  • Configuring the Proxy server (optional task)

UCaaS CCaaS General Settings

This feature requires the Mediation Engine to connect to the Internet as the Mediation Engine needs to call the Microsoft Graph APIs. If it is not possible, there is an option to configure the proxy server to be able to call the Graph APIs using the proxy server. The proxy server that you configure here is only used to call the MS Graph APIs and is not used for any other internet URL. Configuring the proxy server is an optional task. This needs to be done if a direct connection to the Internet is not available on the Mediation Engine.

To configure the proxy details:
  1. Provide the HTTP(S) proxy URL in the Proxy URL field.

    Figure 7-5 UcaaS CCaaS Settings


    UcaaS CCaaS Settings
  2. Provide the user name and password for the proxy server, if applicable.

    Note:

    The Username and Password fields are optional. However, if you specify a password is then the username field is mandatory.
  3. Click Save.