Savings Hub Program Results
The Savings Hub Program Results page educates customers about the assistance programs available to them based on their eligibility as determined by their survey responses and program participation data. The page includes a series of program cards that help build the customer's awareness of the breadth of programs available to them. The page only includes program cards for programs that the customer is eligible for.
On this page:
User Experience
The image below shows an example of the Savings Hub Program Results page for a customer who is eligible for two programs.
- Header: The page header includes the utility logo and a confirmation notification.
- Utility Logo: A logo provided by the utility.
- Confirmation Notification: When a customer clicks the Submit button in the survey, the Affordability Program Results Page displays a confirmation notification at the top of the screen under the utility header.
- Program Results Page Header: Identifies that the page contains the customer's survey results.
- Program Results Page Sub-header: Identifies the number of programs that the customer is eligible for based on the information they provided in their survey.
- Program Results Page Illustration: Provides a colorful introduction to the customer's program results.
- Program Results Page Help Text: Tells the customer that results are prioritized by the level of value they provide.
- Program Card: Each program card represents a different assistance program the customer is eligible for, and provides the customer with information about each program without requiring them to conduct their own extensive research.
- Header: Includes the program name and key benefit to the customer in order to motivate them to enroll in the program. For example, Payment Plan, No Cost Upgrade, One-time Bill Credit, and Emergency Assistance.
- Financial Assistance Amount: Provides an estimated value or range of savings if the customer participates in the program.
- Program Short Description: Provides a brief description of the program and its benefits to the customer.
- Enrollment Period: Indicates whether a program is open or closed includes additional enrollment details if available.
- Call-to-Action: A program card may include one or more call-to-action buttons, depending on whether the program is open or closed. For example, an Apply Now button that redirects customers to the program website where they can apply or a More Details button that directs them to the Savings Hub Program Details page.
- Update Survey Header: Reminds the customer that they can update their survey answers at any time.
- Update Survey Call-to-Action Button: Redirects the customer to the Savings Hub Survey where they can update their information.
User Experience Variations
The user experience varies for customers depending upon their service types, available data, costs, and locale. Note that the following list indicates the primary user experience variations, not all possible variations.
Program Card Key Benefits
The Program Card header highlights the key benefit that the program offers to the customer if they enroll in the program. Possible key benefits include:
- One-time bill credit
- Predictable bills
- Ongoing bill discount
- Emergency assistance
- Improved insulation
- Tax savings
- Money back
- Payment plan
- One-time grant
- No-cost appliance upgrades
- Heating system repairs
- Home energy audit