Savings Hub Program Results

The Savings Hub Program Results page educates customers about the assistance programs available to them based on their eligibility as determined by their survey responses and program participation data. The page includes a series of program cards that help build the customer's awareness of the breadth of programs available to them. The page only includes program cards for programs that the customer is eligible for.

On this page:

User Experience

The Savings Hub Program Results provide customers with program recommendations, prioritizing those with open enrollment and that provide more financial assistance. The top program in the list is highlighted as "Top Recommendation."

Program Results Page

In detail, the page where the customer is taken to after submitting their survey responses is composed of the following:

  • Header: The page header includes the utility logo and a confirmation notification.
  • Utility Logo: A logo provided by the utility.
  • Confirmation Notification: When a customer clicks the Submit button in the survey, the Affordability Program Results Page displays a confirmation notification at the top of the screen under the utility header.
  • Program Results Page Header: Identifies that the page contains the customer's survey results.
  • Program Results Page Subheader: Identifies the number of programs that the customer is eligible for based on the information they provided in their survey.
  • Program Results Page Illustration: Provides a colorful introduction to the customer's program results.
  • Program Results Page Help Text: Tells the customer that results are prioritized by the level of value they provide.
  • Program Cards Previews: After the help text, the page shows a preview of each recommendation's program card. In this preview, the customer can see the type of assistance provided by each recommended program, the potential assistance amount, a brief description of the program, and the enrollment period. Each Program Card Preview may include one or more call-to-action buttons, depending on whether the program is open or closed. For example, an Apply Now button that redirects customers to the program website where they can apply, or a More Details button, which directs to the Savings Hub Program Details page.
  • Update Survey Section: The Update Survey section appears at the end of the Program Results Page, below the Program Cards Previews. This section includes an Update Survey button, which directs to the Savings Hub Survey.

Update Survey

The Update Survey section allows the client to edit their answers to get better program recommendations. It appears at the end of the program results page, below the program cards previews, and contains the following:

  • Update Survey Header: Asks the customer if they want to update their survey answers.
  • Update Survey Call-to-Action Button: Redirects the customer to the Savings Hub Survey, where they can update their information.

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Program Cards

Each program card presents the customer with the most important information about the recommended program, such as credit options, potential assistance amount, enrollment period window, eligibility requirements, and the application process. They are composed of the following:

  • Header: Includes the program name and key benefit to the customer in order to motivate them to enroll in the program. For example, Payment Plan, No Cost Upgrade, One-time Bill Credit, and Emergency Assistance.
  • Financial Assistance Amount: Provides an estimated value or range of savings if the customer participates in the program.
  • Program Short Description: Provides a brief description of the program and its benefits to the customer.
  • Enrollment Period: Indicates whether a program is open or closed includes additional enrollment details if available.
  • Call-to-Action: A program card may include one or more call-to-action buttons, depending on whether the program is open or closed. For example, an Apply Now button that redirects customers to the program website where they can apply, or a More Details button that directs them to the Savings Hub Program Details page.
  • Frequently Asked Questions: Following the Program Card, there is a section that lists the program's more asked questions (and their answers).

Program Recommendations

Recommendations for programs are based on the following:

  • The customer's enrollment status: Customers receive recommendations for programs they are not currently enrolled in only.

  • Eligibility: Customers receive recommendations for programs they are eligible for only.

  • Upcoming programs: The recommendations prioritize soon-to-come programs that the customer is eligible for.

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User Experience Variations

The user experience varies for customers depending upon their service types, available data, costs, and locale. Note that the following list indicates the primary user experience variations, not all possible variations.

Targeting

Programs that the customer is already enrolled in or ineligible for will be hidden from the programs recommendations that appear in the Savings Hub results page.

Individual enrollment data for targeting is retrieved through the following:

  • The Program Participation Files (PPF).

  • The Customer Classification Files (CCF).

  • The Savings Hub Survey results.

Program Card Key Benefits

The Program Card header highlights the key benefit that the program offers to the customer if they enroll in the program. Possible key benefits include:

  • One-time bill credit
  • Predictable bills
  • Ongoing bill discount
  • Emergency assistance
  • Improved insulation
  • Tax savings
  • Money back
  • Payment plan
  • One-time grant
  • No-cost appliance upgrades
  • Heating system repairs
  • Home energy audit

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