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Call Summarization

The Oracle Utilities Call Summarization API brings the power of Oracle Cloud Infrastructure's (OCI) Generative AI Services directly into your contact center workflows. It generates concise, structured summaries of customer conversations, making it easier for agents and supervisors to review key issues, resolutions, and next steps.

Create a Call Summary

Method: post

Path: /api/v1/aia/sg/call-summary/summaries

Get Heath Check

Method: get

Path: /api/v1/aia/sg/call-summary/summaries/healthcheck

Ping

Method: get

Path: /api/v1/aia/sg/call-summary/summaries/ping