Email Engagement AMI Customer Education Report

The email Engagement Customer Education Report is the second report sent in the program. By default, it is delivered 90 days after smart meter installation. It directs the customer to utility web pages where they can view more of their energy use trends and enroll in other AMI programs and communications offered by the utility. It also includes a smart meter insight that shows customers the time of day when they use the most energy.

Image of AMI Customer Education Report which directs the customer to utility web pages where they can view more of their energy use trends and enroll in other AMI programs and communications offered by the utility

Configuration Options

For each element listed in the table, indicate the desired configuration in the Input Value column. If you do not provide an input for optional configurations, the default will be used.

Configuration Option Input Value

Subject Line (Not Depicted)

The email subject line may be altered.

Default: "Have you taken advantage of your new smart meter?"

Optional

Choose one of the following:

Use the default option

Use the following email subject line:

1. Introduction

Minor text changes may be made to the report introduction.

Default: "Your smart meter gives you more insights into your energy use than ever. See how yours can help you save!"

Optional

Choose one of the following:

Use the default option

Talk to your Service Delivery Manager for introduction text editing options.

2. "Log In To See Your Use" Button Label

Button labels may be altered.

Default: By default, the button says, "Log In To See Your Use".

Optional

Choose one of the following:

Use the default option

Use the following label: