Print Engagement AMI Customer Education Report
The print Engagement Customer Education Report is the second report sent in the program. By default, it is delivered 90 days after smart meter installation. It directs the customer to utility web pages where they can view more of their energy use trends and enroll in other AMI programs and communications offered by the utility. It also includes a smart meter insight that shows customers the time of day when they use the most energy.
Header and Footer
The header appears in the top section of the front of every report. The left side of the header contains the customer mailing address box, utility return address box with utility logo, customer account number, and customer service address. The mailing and return addresses are placed so that they show through the two windows in the envelope. The right side of the header contains introductory information about the report. An additional message and optional URL may appear below this content to highlight other details about the report or utility programs.
A custom footer appears on the bottom of the front page of the report. For example, the footer can include a link to a utility web page where customers can learn more about the AMI tools and communications offered by the utility.
High Usage Period
The Highest Usage Period module identifies the part of the day—morning, afternoon, evening, or night—in which the customer tends to use the most energy and expresses this as a percentage of total daily use. For example, the module may show that from 6am-12pm, a customer uses 40% of their average daily usage. If this is the largest category of energy spending, the insight statement identifies the customer as a morning user. Next to this insight, the module displays energy-saving tips specific to that time of day.
Some customers may see that the night period (12am-6am) is their highest usage period. This may be due to the customer charging an electric vehicle or running a large energy-intensive appliance during those hours.