Oracle Utilities Analytics Warehouse Dashboards provides analysis of the data from Oracle Utilities Customer Care and Billing using Oracle Analytics Server built-in metrics. Non-spatial analytics, information that is not tied to geography, is represented in a series of dashboards showing tables, bar graphs, pie charts, and gauges. Spatial analytics, or information that is geographically related, use integrated Oracle Map Viewer technology to represent events, weather data, map data, and other geographical information.

Oracle Utilities Exception Analytics includes metrics which analyze To-Dos and To-Do processing. To-Dos represent the tasks that are initiated either manually or by a process within the transactional system. Exception Analytics provides customers a significant insight into how well To-Dos are being managed. This helps in identifying potential process bottlenecks in the underlying functional area.

Use Oracle Utilities Exception Analytics to identify which To-Do entries and accounts are causing poor performance and to provide recommendations based on the findings.

This chapter describes the Oracle Utilities Exception Analytics' content in the following dashboards: