Cancel Frozen
Clicking Cancel Frozen causes all frozen bill segments to become canceled. Refer to Bill Segment Lifecycle for more information about cancellation. This button is disabled if the bill is written off.
Pending cancels are not affected. Clicking Cancel Frozen does not affect bill segments that are pending cancel. To make a pending cancel bill segment canceled, transfer to Bill Segment - Main and click Cancel.
If you need to cancel a specific bill segment, either transfer to the next tab and cancel the bill segment in question or follow the instructions under How To Cancel A Bill Segment.
This button is enabled if frozen bill segments are linked to the bill.
When clicked, the Cancel Frozen Bill Segments window opens.
In the Cancel Frozen Bill Segments window, you must specify the following parameters to cancel the frozen bill segments:
- Cancel Reason defines why you are performing the cancellation.
- Accounting Date defines the financial period to which the canceled bill segments' financial transactions are booked. The current date defaults when the window opens.
After specifying the parameters, click Calculate to cancel the frozen bill segments.
There is no Undo. Unlike cancellations performed on Bill Segment - Main, there is no Undo action. This transaction moves the pending cancel bill segments to the cancel state immediately; whereas the bill segment transaction lets you examine the cancellation before you commit it. If you cancelled bill segments by mistake, you must generate and freeze new bill segments.
If the bill is pending, the cancellation causes the bill segments to be suppressed on the version of the bill sent to the customer (but they remain in the database for audit and financial reporting purposes).
If the bill is complete and you do not Reopen the bill, the financial impact of the canceled bill segments appears on the next bill created for the account (under Bill Corrections).
If the bill is complete you may be able to Reopen the bill and then Complete it. By doing this, you can suppress a frozen bill segment on a previously completed bill. This means that if you catch a problem after completion you don't necessarily have to show the problem to the customer. Rather, cancel the problem, reopen and then recomplete the bill (when you recomplete the bill the system marks the bill segment to be suppressed on the version sent to the customer because its cancellation appears on the same bill as the original charges).