Lifecycle Of A Payment Arrangement Request

The first step in the payment arrangement request process is typically to check that the account is eligible for a payment arrangement. One or more eligibility criteria are executed and an overall assessment is made on the results, to determine the account’s eligibility/ineligibility. The request goes into the Eligibility Checked state. The results are shown on the user interface, for the user to determine the next step.

• If the account is ineligible for a payment arrangement, the request process ends. The payment arrangement request goes into the Denied state.

• If the account is eligible, the process can proceed with setting up the terms of the payment arrangement. The agreed upon terms are submitted and the request proceeds to the next step. If there are no prerequisites (approvals, down payment etc,), the request can automatically go to the Granted state, where the payment arrangement service agreement is created

A payment arrangement request may be subject to prior approval if it meets certain criteria — e.g. the payment arrangement amount exceeds a threshold amount. The payment arrangement request goes into the Approval In Progress state, where an authorized user will need to review the request and Approve or Reject it accordingly.

• If the user approves the request, the request will proceed to the next step — i.e. either another prerequisite (such as a down payment) or granting the request.

• If the user rejects the request, the request will automatically go to the Denied state.

If a down payment must be paid prior to starting the payment arrangement, the request will stay in the Waiting for Down Payment state until the payment is received or until the down payment due date.

• If the down payment is paid (i.e. according to implementation-specific criteria for considering it paid), the payment arrangement request goes into the Granted state, where the payment arrangement service agreement is created. The account’s SA balances to include in the payment arrangement are recalculated, based on the actual down payment that was received.

• On the other hand, if the down payment is not received or is received but insufficient, the payment arrangement request goes into the Unpaid Down Payment state.

A payment arrangement in a Waiting for Down Payment or Approval In Progress state can be Withdrawn. This is for cases where a customer decides to not proceed with the payment arrangement.

Any issues encountered during the recalculation of the SA balances or during the creation of the payment arrangement service agreement can put the request into the Error state.