About Service Task Types

Service task types define properties common to specific types of service tasks. Service task types represent different types of tasks that can be performed by:

• Users of other Oracle Utilities applications, such as Oracle Utilities Customer Self Service. An example of a service task includes self service meter reads, in which users enter their own meter reads via the Customer Self Service application.
• Oracle Utilities Customer Care and Billing to manage specific processing. Examples include net energy metering true-ups, or prepaid billing to create bill segments for smart meter prepaid service agreement.

Service task types can be defined by the following attributes:

• Service Task Type: the name of the task type.
• Service Task Type Business Object: the business object that defines the behavior of the service task type.
• Service Task Business Object: the business object instantiated when service tasks of this type are created.
• Service Task Class: the category used to define service task types for reporting purposes (self-service, miscellaneous, etc).
• Other data based on the specific type of service task (such as minimum days in true-up period, billing frequency, or default payment method.)