Defining Service Task Types

To maintain existing service task event types, select Admin > Customer > Service Task Type, then use standard actions to edit, duplicate, or delete a service task type.

To define a new service task type, follow these steps:

  1. Select Admin > Customer > Service Task Type..
  2. Enter a name and a meaningful description for the service task type.
  3. If needed, select the business object to use when creating service tasks of this type.
  4. Select the service task class applicable to service tasks of this type, if applicable.
    Some service tasks types used solely by Oracle Utilities Customer Care and Billing have a default class of Miscellaneous.
  5. Enter a detailed description for the service task type.
  6. Complete the remaining fields and sections, as needed.
  7. If applicable, select a To Do type and corresponding To Do role to use when creating To Do entries related to service tasks of this type.
  8. Click Save.
This service task type can now be used when service tasks are received from other Oracle Utilities applications, such as Oracle Utilities Customer Self Service, or service tasks created specifically by Oracle Utilities Customer Care and Billing.

For more information about service task types, see About Service Task Types.

For more information about the service task types delivered with the application, see Base Package Service Task Types.