How To Cancel A Payment Arrangement

You would cancel a payment arrangement if you made a mistake and never intended to set up the payment arrangement in the first place. To cancel a payment arrangement

• Select the SA ID of the existing payment arrangement and navigate to the History tab.
• Click the Cancel button to cancel the transfer adjustments that were used to transfer debt to the payment arrangement from the customer's regular service agreements.
• Next, navigate to the payment arrangement SA's (PA SA) financial history page (using the service agreement context menu). You will see that there are a few non-canceled adjustments (these were used to change the PA SA's current balance after debt was transferred to the PA SA). Cancel these adjustments by drilling down on these adjustments and then click the Cancel button on the adjustment maintenance transaction.
• Finally, display the PA SA on the service agreement maintenance transaction and cancel the payment arrangement.