FA Response
The sample integration is designed to expect a response, whether positive or negative, from the external system when an outgoing message is sent.
The base product provides a service, called CIPORFAP, which processes this response. Note that we also provide an XAI Inbound Service, FA Response, defined to invoke this service. This service provides the ability to do the following for positive responses:
• Update information about the field activity (refer to Populating FA Response for details)
• Create a field activity log entry
If the incoming message is a negative response to a message originally sent by Oracle Utilities Customer Care and Billing, the service supports the following functionality:
• Create a field activity log entry.
• Create a To Do Entry
For both the log entry and the To Do entry, if the external system has provided an external message category and code in the message that have been mapped to an internal message category and code on the feature configuration table, the system looks up the message text and includes it in the log message. Refer to FA Log Entry Events for more information.
The following topics provide some additional information.