Workflow Process Maintenance
A workflow process is hard to define because its flexible design can be used to automate many different types of multi-event processes. For example,
• You can use a workflow process to manage the events associated with the inspection of a new premise.
• You can use a workflow process to manage the events that transpire in a deregulated market when a customer wants to switch energy service providers.
Fastpath: 
For more information about workflow processes, refer to The Lifecycle Of A Workflow Process And Its Events.
The topics in this section describe the pages on which workflow process-related information is maintained.