Home Industries Energy and Water Customer Care and Billing Oracle Utilities Customer Care and Billing Videos Watch these videos to learn more about Oracle Utilities Customer Care and Billing Customer 360 Portal and New Dashboard Portal Zones This video provides an overview of the Customer 360 Portal and New Dashboard Portal Zones which provide an enhanced 360 degree view of the customer. These features enable easier call handling as they help call center agents address common account maintenance requests and inquiries from a single screen without requiring them to navigate around the solution.For additional information, see the Oracle Utilities Customer to Meter V2.8.0.0.1 Business User Guide and Administrative User Guide. Using Start Service Request Process Flow This video provides an overview of how you can use the Start Service Request Process Flow capability. This helps call center agents process start service requests efficiently, in a consistent manner, by guiding them through the common steps and actions for starting service for a customer. For additional information, see the Oracle Utilities Customer to Meter V2.8.0.0.1 Business User Guide and Administrative User Guide. Using Stop Service Request Process Flow This video provides an overview of how you can use the Stop Service Request Process Flow capability. This helps call center agents process stop service requests efficiently, in a consistent manner, by guiding them through the common steps and actions for stopping service for a customer. For additional information, see the Oracle Utilities Customer to Meter V2.8.0.0.1 Business User Guide and Administrative User Guide Using Transfer Service Request Process Flow This video provides an overview of how you can use the Transfer Service Request Process Flow capability. This helps call center agents process transfer service requests efficiently, in a consistent manner, by guiding them through the common steps and actions for transferring service for a customer.For additional information, see the Oracle Utilities Customer to Meter V2.8.0.0.1 Business User Guide and Administrative User Guide. Implementing Start Service Request Process Flow This video provides an overview of what you need to configure to enable the Start Service Request Process Flow capability.For additional information, see the Oracle Utilities Customer to Meter V2.8.0.0.1 Business User Guide and Administrative User Guide. Implementing Stop Service Request Process Flow This video provides an overview of what you need to configure to enable the Stop Service Request Process Flow capability.For additional information, see the Oracle Utilities Customer to Meter V2.8.0.0.1 Business User Guide and Administrative User Guide. Implementing Transfer Service Request Process Flow This video provides an overview of what you need to configure to enable the Transfer Service Request Process Flow capability.For additional information, see the Oracle Utilities Customer to Meter V2.8.0.0.1 Business User Guide and Administrative User Guide. 23A Enhanced Work List Zone This video provides an overview and demonstration of the enhanced Work List Zone availabe with Oracle Utilities 23A Cloud Services.For additional information, see Work List Zone in What's New. 23A Security Enhancements This video provides an overview and demonstration of the security enhancements available with 23A Oracle Utilities Cloud Services.For additional information, see Application Security Query Portal in What's New. 22A Improved Menu Security Maintenance This video describes the new menu security portal, which enables security administrators to quickly and efficiently assign security permissions to menu items.For additional information, see Menu Application Security Portal in What's New. 21C Batch Analytics This video describes the Batch Analytics platform provided in 21C for strategic analysis of batch runs, batch threads, and thread capacity.For additional information, see the Analytics Visualization library. 21B Batch Day Dashboard This video provides information about the Batch Day Dashboard feature, which is now available in Oracle Utilities Customer, Meter Solution, and Work and Asset Cloud Services.For additional information, see the Administrative User Guide. 21A Improved To Do Management and Dashboard This video provides information about the Improved To Do Management and To Do Dashboard feature, which is now available in Oracle Utilities Customer, Meter Solution, and Work and Asset Cloud Services.For additional information, see the Administrative User Guide. 21A Improved Table Management This video provides information about the Improved Table Management feature, which is now available in Oracle Utilities Customer, Meter Solution, and Work and Asset Cloud Services.For additional information, see the Administrative User Guide.
