Trouble Call History Query Process

This section provides mapping details for the following:

Refer to the Trouble Call History Query Process description for processing details on this integration point.

Trouble Call History Query Request Message Mapping

Oracle Utilities Customer Care and Billing Request Message		Oracle Utilities Network Management System Field
<callHistoryRequest>
	spId	CID
	premiseId	PREMISEID
	accountId	ACCOUNTNUMBER
	location
	cityStreet	CITY
	state	STATE
	intersection
	street1	STREET1
	street2	STREET2
	intersection
	segment
	street	STREET1
	number	BLOCKNUMBER
	segment
	location
	externalId	EXTERNALID
	callIdentifierId	CALLID
	callerName	CALLERNAME
	callerPhoneNumber	CALLERPHONE
		P_NUM_DAYS
</callHistoryRequest>

Trouble Call History Query Response Message Mapping

Response Message		Oracle Utilities Network Management System Field	DVM
<callHistoryResponse>
<callHistory>
	seq	NUMB
	spId	CID
	callDate	INPUT_TIME
	location	ADDRESS
	complaintDescription	SHORT_DESC
	callComments	OP_COMMENT
	issuer	USER_NAME
	referenceNumber	EXTERNALID
	contactName	CUSTOMER_NAME,
	callStatus	ACTIVE	OUCCB_OUNMS_Call_Status
	callId	GENERAL_AREA
		P_ERR_NO
		P_ERR_MSG
		UDF1
		UDF2
		UDF3
		UDF4
		UDF5
</callHistory>
<exceptionInfo>	<messageCategory/>
	<messageNumber/>
	<comments/>
	<messageParms>
	<parmSequence/>
	<messageParmValue/>
	</messageParms>
</exceptionInfo>
</callHistoryResponse>