Additional OFS Configurations

This chapter elaborates on the additional configuration of organization, work zones, outbound channels, and UI validations in user types. It includes the following:

• Checklist

• Organization

• Work Zones

• Work Skills

• Activities and Scheduling Information

• Resource and Bucket Information

• Applications

• Offline vs Online Mode

• Display Profile

• Quota Configuration

• Creating Capacity Categories

• Adding Work Skill Groups to a Capacity Category

• Time Slots

• Enabling Quota Management at Bucket Level