Algorithms Control FA Integration

The interaction between Oracle Utilities Customer Care and Billing and your external systems is handled entirely via algorithms that are plugged into the appropriate dispatch group. If your dispatch group indicates that it should interface with an external system, then you must specify one or more FA Integration algorithms. These algorithms are called when the following system events occur

• A field activity linked to the dispatch group is created, whether online or in batch
• A field activity linked to the dispatch group is canceled, whether online or in batch
• The "header" information for a field activity linked to the dispatch group is changed, whether online or in batch

• The characteristics collection for a field activity changes online. Changing the characteristics via a batch routine will not trigger the FA integration algorithms.